topic Mobile data not working in Get Support

Mobile data not working

streetcore — Wed, 05 Jan 2022 20:52:07 GMT

Hi,

I activated a new PM account with a $15 plan recently and also activated auto-pay a couple days ago. Unfortunately, mobile data is not working on my Asus Zenfone Live L1. I've been doing some research here and tried to create a new APN, but I'm getting the error "Operator does not allow addings APNs of type*." Been looking around the web for answers and now I'm pretty confused about how to resolve this.

Any advice would be much appreciated.

Thanks.

Re: Mobile data not working

darlicious — Fri, 23 Oct 2020 02:19:38 GMT

@streetcore

Are your settings greyed out or there isnt 3 dots to access? A screenshot of your phone might help.

Re: Mobile data not working

Anonymous — Fri, 23 Oct 2020 02:19:44 GMT

@streetcore wrote:
Hi,

I activated a new PM account with a $15 plan recently and also activated auto-pay a couple days ago. Unfortunately, mobile data is not working on my Asus Zenfone Live L1. I've been doing some research here and tried to create a new APN, but I'm getting the error "Operator does not allow addings APNs of type*." Been looking around the web for answers and now I'm pretty confused about how to resolve this.

Any advice would be much appreciated.

Thanks.

Show us what ya got for APN now. Maybe you could post screenshots. What is the Android version?

Re: Mobile data not working

JoyLuck — Fri, 23 Oct 2020 02:22:58 GMT

@streetcore

FYI

https://apn-canada.gishan.net/en/apn/public-mobile/asus-zenfone-live-l1-za550kl

Re: Mobile data not working

darlicious — Fri, 23 Oct 2020 02:29:20 GMT

@JoyLuck

Ouch! Looks like @streetcore May only be able to use 3G data.

Re: Mobile data not working

streetcore — Fri, 23 Oct 2020 02:37:53 GMT

The $15 plan only has 3G speed, doesn't it?

I found that APN site too and entered all that data, but I can't save it. That's when I get the "Operator does not allow addings APNs of type*. " error.

Re: Mobile data not working

JoyLuck — Fri, 23 Oct 2020 02:39:29 GMT

@streetcore

Have a look at this thread.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Public-Mobile-Will-Not-Allow-APN-Settings-Android-8-1/m-p/301208#M54639

Re: Mobile data not working

will13am — Fri, 23 Oct 2020 02:43:08 GMT

@JoyLuck wrote:
@streetcore

Have a look at this thread.
https://productioncommunity.publicmobile.ca/t5/Getting-Started/Public-Mobile-Will-Not-Allow-APN-Settings-Android-8-1/m-p/301208#M54639

I have been following this problem since and it seems like the simplest workaround is to use a old Freedom SIM card. They don't seem to invoke this error. Just add the required APN while the Freedom SIM is inserted in the phone and it will become available for use even after the SIM is swapped out.

Re: Mobile data not working

Anonymous — Fri, 23 Oct 2020 02:47:45 GMT

@streetcore wrote:
The $15 plan only has 3G speed, doesn't it?

Public Mobile can do data on 3G HSDPA or 4G LTE. The LTE is throttled down to 3Mbps aka 3G speed. But that HSDPA can actually trot along pretty well.

I think he was meaning that your phone looks a little light on LTE frequencies. You might have to stick to 3G settings to use data.

Re: Mobile data not working

streetcore — Fri, 23 Oct 2020 02:58:01 GMT

I'm not sure what happened, but it seems to be working now. I had read about swapping sim cards, so I put my old Rogers card in, but I still couldn't save the new APN and was getting the same error. I put the PM card back in and now it's working and there is an APN called Public Mobile. Before it was only Telus and Koodoo.

I'm not a big data user and usually rely on wifi, so I'm not too concerned about speeds right now.

Thanks for all the replies and advice.

Re: Mobile data not working

Anonymous — Fri, 23 Oct 2020 02:58:07 GMT

@streetcore

The ol' take out the SIM and put it back in method strikes again. 🙂

Glad you got it going.

Re: Mobile data not working

darlicious — Fri, 23 Oct 2020 23:31:30 GMT

@streetcore

Actually the 3G data will probably be much faster most of the time....it just won't be consistent. But that sounds like it won't be a problem for you.