topic Re: Text msg pictures in Get Support

Text msg pictures

Lofasofam — Wed, 05 Jan 2022 20:52:06 GMT

I am unable to

send or receive pictures by text and it’s included in my plan.

Re: Text msg pictures

computergeek541 — Sun, 13 Sep 2020 02:30:45 GMT

@Lofasofam wrote:
I am unable to
send or receive pictures by text and it’s included in my plan.

Pictures aren't sent throgh text messages, but under a different protocol called multimedia message service (MMS). MMS requires data to be used, but the data won't count towards your data usage. Ensure mobile data is enabled. Also ensure that your APN settings are correct. Here's a good place to start for the APN settings: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: Text msg pictures

will13am — Sun, 13 Sep 2020 03:53:29 GMT

@Lofasofam , by chance are you using an iPhone and have iMessages on instead of using MMS?

Re: Text msg pictures

computergeek541 — Sun, 13 Sep 2020 03:56:04 GMT

@will13am wrote:
@Lofasofam , by chance are you using an iPhone and have iMessages on instead of using MMS?

That would mean that not only that data would be required, but also that some data would need to be remaining on the account. iMessage may also need to be manually enabled. It's possible that iMessage is enabled, but there's no data left in the account, and that SMS/MMS isn't turned on.