topic Re: phone not working in Get Support

phone not working

yasvip1 — Wed, 05 Jan 2022 20:52:01 GMT

My number does not work even though my account is saying that it is active.

Re: phone not working

dabr — Sat, 12 Sep 2020 20:13:19 GMT

@yasvip1 wrote:
My number does not work even though my account is saying that it is active.

@yasvip1 Try rebooting or toggling airplane off/on first.

Edit: Also what plan are you on, if on limited plan maybe you're out of mins and need to buy the $5/500 mins add-on?

Re: phone not working

will13am — Sat, 12 Sep 2020 20:13:24 GMT

@yasvip1 , did you just have a account renewal? Try rebooting the phone, in the self serve account, do a lost phone/found phone toggle. See if this helps.

Re: phone not working

Anonymous — Sat, 12 Sep 2020 20:15:02 GMT

@yasvip1 wrote:
My number does not work even though my account is saying that it is active.

If you can still login then use the Change SIM function to check the last 4 digits of your actual SIM card to what you see on that page.

If different then change the password and suspend your service using the lost/stolen function.

Re: phone not working

Dunkman — Sat, 12 Sep 2020 20:15:18 GMT

@yasvip1

Is your phone showing Public mobile signal/SIM?

Maybe try network reset?

Also, check your self service account. Make sure that the SIM card number matches (last 4 digits). There have been several SIM hijacking incidents recently.

Re: phone not working

popping — Sat, 12 Sep 2020 21:14:51 GMT

@yasvip1

After completed the above suggestions and your phone is still not working.

1. You account may not be provisioned correctly. Adding $1 to your account may trigger PM service to provision your account again.

2. Try your PM SIM on another known working phone to eliminate hardward issue.

3. Which phone are you using?