topic Unable to process transaction in Get Support

Unable to process transaction

Daevest — Wed, 05 Jan 2022 20:51:53 GMT

I am trying to top up my account with my credit card and it won't process the card. I have attempted using incognito and have verified multiple times that info is valid. Credit card company says that money is available and everything should be okay to use the card. So why is the system not accepting my credit card information?

Re: Unable to process transaction

hairbag1 — Sat, 12 Sep 2020 17:15:51 GMT

@Daevest wrote:
I am trying to top up my account with my credit card and it won't process the card. I have attempted using incognito and have verified multiple times that info is valid. Credit card company says that money is available and everything should be okay to use the card. So why is the system not accepting my credit card information?

If you try and fail too often, the payment tool will lock out your attempts. Give it an hour.

Clear your cache files and try a different web browser.

Try calling 611 to make payment using your on-file cc.

Re: Unable to process transaction

Staliger — Sat, 12 Sep 2020 17:11:59 GMT

@Daevest Did you leave the apartment/suite number in the payment information section blank?

Re: Unable to process transaction

iliketotalk — Sat, 12 Sep 2020 17:13:40 GMT

@Daevest wrote:
I am trying to top up my account with my credit card and it won't process the card. I have attempted using incognito and have verified multiple times that info is valid. Credit card company says that money is available and everything should be okay to use the card. So why is the system not accepting my credit card information?

@Daevest if you tried above suggestions try contacting a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue

, you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner

Re: Unable to process transaction

geopublic — Sat, 12 Sep 2020 19:37:14 GMT

@Daevest in the past I have experienced a similar issue. My workaround was to make a custom one time payment instead of the amount owing. When the system is overloaded that error will pop up. Hope PM fixes this issue soon.

Hope this helps.