topic Re: Activation Something went wrong in Get Support

Activation Something went wrong

Mannyj — Wed, 05 Jan 2022 20:51:14 GMT

Hi I tried to activate my sim completed all my information and a message come up saying something went wrong. I didnt receive an email and I believe the sim wasn't activated. When I tried to activate it again it's not accept the 19 digit sim number.

All I want to do is active my sim and transfer my existing number. The Bot cannot help, the contact moderator it gives me options of it it's a payment issue or porting issue and it's neither and doesn't let me pass.

Can someone help?

Thanks

Re: Activation Something went wrong

Jb456 — Thu, 22 Oct 2020 06:46:17 GMT

@Mannyj Who are you trying to port from? Account must be active and good standing from old provider. If it's Koodo prepaid you have to pick a new number, activate, then contact mods to port over. Accounts with Koodo , Telus that are not in good standing may be ported as well since Telus owns PM. Freedom if within 10 days of account expiring apparently can be ported as well.

Are you getting an invalid message now?

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incognito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂

Re: Activation Something went wrong

darlicious — Thu, 22 Oct 2020 07:10:59 GMT

@Mannyj

Follow @Jb456 advice if you have to start again after waiting out the 50 min lock out session follow these steps in addition to the ones offered in the previous post.

For a successful error free activation follow these instructions:

Clear your browser history and close all tabs.
Reboot your device.
Open one tab only in secret/incognito mode.
Firefox, chrome or safari work best.
Do not use back button
Enter your referral code about halfway down the first activation page
Check the authorized to port box first.
Enter the name on the account of the phone number you want to port.
Add the account # and the phone number you wish to port.
The alternate number is optional. ( Use a home, work, family members phone # etc...)
Do not use the apt/unit box in your credit card billing address details.
Add any suite # to your street address. ie 101-123 1st AVE W YOUR TOWN, PROV,
Do not add a space to the postal code. X0X0X0 not X0X 0X0.
USE ALL CAPS if necessary

Good luck and welcome to public mobile. ** Write down your password, pin# and security question and answer and put it in a safe and secure place just in case you forget them and need access to your account.

Re: Activation Something went wrong

Helpershelper — Thu, 22 Oct 2020 15:43:16 GMT

@Mannyj

I can understand your frustration with this. Can you let us know what the error said. If you were interrupted during the signup process you can close the browser and try again later on. If you still can’t complete the sign-up process, then only a Mod can help with it.

Mod Contact:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation Something went wrong

Kitsa — Fri, 23 Oct 2020 03:25:59 GMT

IMEI is xxxxxxxxxxxxxxxxxxxxxxxxxxx

Call and text works but data does not.

edited by computergeek541: IMEI can be used to port a phone number to another carrier

Re: Activation Something went wrong

JoyLuck — Thu, 22 Oct 2020 16:08:58 GMT

@Kitsa

Is your cell data turned on and have you checked your apn settings.

https://apn-canada.gishan.net/en

Re: Activation Something went wrong

JoyLuck — Thu, 22 Oct 2020 16:19:22 GMT

@Kitsa

This is a public forum. Choose 3 vertical dots and edit your post to remove IMEI.

Re: Activation Something went wrong

darlicious — Thu, 22 Oct 2020 17:17:52 GMT

@ShawnC13 @mimmo @Luddite

Anyone around to do some editing? Please and thank you!

Re: Activation Something went wrong

Mannyj — Fri, 23 Oct 2020 05:25:51 GMT

Thanks for reply, so I'm not sure if it is fully activated. I didnt receive any email from Public, and I don't appear to have an account for me to log into. However my number appears to have been transferred and I'm currently using my Public Mobile sim and its my previous cell number.

I ported from Freedom.

Do you know when I will receive an email? And if I have to now make an account?

I did enter a referral code at point of activation, but as I don't appear to have an account I can't check.

Re: Activation Something went wrong

Jb456 — Fri, 23 Oct 2020 05:29:01 GMT

@Mannyj

What happens when you go to this link below and you try to log into your account?

https://selfserve.publicmobile.ca/

Username would be your email address and password is what you picked during activation.

If it says account not found. Try creating one at link below. See what happens.

https://selfserve.publicmobile.ca/self-registration/

Let us know!

Re: Activation Something went wrong

Mannyj — Fri, 23 Oct 2020 05:31:11 GMT

This is what comes up

Sorry, your login attempt failed. Please try again.

I know the password and email address are correct.

Re: Activation Something went wrong

JoyLuck — Fri, 23 Oct 2020 05:34:52 GMT

@Mannyj wrote:
Hi

This is what comes up

Sorry, your login attempt failed. Please try again.

I know the password and email address are correct.

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

Re: Activation Something went wrong

Jb456 — Fri, 23 Oct 2020 05:35:19 GMT

@Mannyj

Have you tried the forgot password link?

https://selfserve.publicmobile.ca/forgot-password/

If that does not work either. You will have to contact moderators back again unfortunately.

Re: Activation Something went wrong

Mannyj — Fri, 23 Oct 2020 05:41:07 GMT

Just tried this and it didn't work, still the same error.

Thanks

Re: Activation Something went wrong

Mannyj — Fri, 23 Oct 2020 05:48:05 GMT

Yeah tried the forgot password I get this message.

Sorry, we’re unable to verify your email address.

Anyone know how I can contact a moderator? Without going through. Chat bot.

Re: Activation Something went wrong

Jb456 — Fri, 23 Oct 2020 05:50:43 GMT

@Mannyj without bot click link below to Private message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation Something went wrong

computergeek541 — Fri, 23 Oct 2020 05:51:38 GMT

@Mannyj wrote:
Hi

Yeah tried the forgot password I get this message.

Sorry, we’re unable to verify your email address.

Anyone know how I can contact a moderator? Without going through. Chat bot.

As mentioned earlier, you can do that by going to: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

However, if it at all possible, you should go through SIMon for faster service.

Re: Activation Something went wrong

Mannyj — Fri, 23 Oct 2020 05:59:48 GMT

Thanks for everyone's help. I have contacted moderator.