topic refer a frien in Get Support

refer a frien

kymnwt — Wed, 05 Jan 2022 20:51:12 GMT

i just activated my phone and they didn't put in my friends referral number can I still get it.

Re: refer a frien

gpixel — Fri, 11 Sep 2020 19:27:51 GMT

@kymnwt message customers support mods to add the code for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: refer a frien

Triguy — Fri, 11 Sep 2020 19:30:16 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: refer a frien

JM4 — Sat, 12 Sep 2020 01:16:31 GMT

I read that it has to be done at the time of the activation, cant be done after the fact

Re: refer a frien

Anonymous — Sat, 12 Sep 2020 01:21:31 GMT

@JM4 wrote:
I read that it has to be done at the time of the activation, cant be done after the fact

Oddly...officially yes...but not in company practice. You'd think they could change their official statements.

Re: refer a frien

Korth — Sat, 12 Sep 2020 04:25:17 GMT

@JM4 wrote:
I read that it has to be done at the time of the activation, cant be done after the fact

I've read that, too. It's often repeated.

But I've also read posts where customers asked this same question and the PM Mods responded helpfully. Along with posts where customers claim referrals have been applied (by the PM Mods) after activation. And I have personal experience with the PM Mods adjusting referral rewards on an account retroactively (although I admit that account had ongoing problems related to referral rewards, something didn't quite work right).