topic Re: I get an error message saying phone number is not valid when I try to register for online accou in Get Support

I get an error message saying phone number is not valid when I try to register for online account

sweetescape58 — Wed, 05 Jan 2022 20:51:10 GMT

Just signed up for Public Mobile. My phone is working perfectly but when I tried registering online so I can check balances, manage account it will not accept my phone number, It says its not valid

Re: I get an error message saying phone number is not valid when I try to register for online accou

Anonymous — Thu, 22 Oct 2020 03:15:32 GMT

@sweetescape58 wrote:
Just signed up for Public Mobile. My phone is working perfectly but when I tried registering online so I can check balances, manage account it will not accept my phone number, It says its not valid

Did you activate in a store or yourself online?

If yourself, then your account will have been created in that process. Use the log in to the left and use the email you used when you activated and the password you created.

Re: I get an error message saying phone number is not valid when I try to register for online accou

Jb456 — Thu, 22 Oct 2020 03:22:10 GMT

@sweetescape58 as mentioned by z10user.

If you activated in store. Go to this link to create a serve account.

https://selfserve.publicmobile.ca/self-registration/

If you did the activation at home your account is already created. Go to this link to log in.

https://selfserve.publicmobile.ca/

If you used a referral code for a $10 signup bonus the credit will be applied to your account within 72 hours.

Welcome to Public Mobile 🙂

Re: I get an error message saying phone number is not valid when I try to register for online accou

gpixel — Thu, 22 Oct 2020 08:00:24 GMT

@sweetescape58 contact customer support mods to fix your account

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM EST

Re: I get an error message saying phone number is not valid when I try to register for online accou

sweetescape58 — Tue, 29 Dec 2020 21:15:10 GMT

Not solved. It will not recognize my phone number...It says it is not valid. I have already had access prior to this issue.

Re: I get an error message saying phone number is not valid when I try to register for online accou

kb_mv — Tue, 29 Dec 2020 21:21:44 GMT

@sweetescape58 wrote:
Not solved. It will not recognize my phone number...It says it is not valid. I have already had access prior to this issue.

@sweetescape58 If you have already had access to your account prior to this it would have been with your email that you signed up with, not a phone number. Where does the phone number come in? Earlier you said you just tried to sign up and couldn't because of the phone number. Have you had access or not?

I believe if you click on the 3 dots top right of the message you selected as a solution yuo can un select it.

Re: I get an error message saying phone number is not valid when I try to register for online accou

Jb456 — Tue, 29 Dec 2020 21:21:54 GMT

@sweetescape58

Are you going to this link below?

https://selfserve.publicmobile.ca/

If so, it's your email address and password. Nothing to do with your phone number.