topic Re: APN Not Working for Sony X F5122 in Get Support

APN Not Working for Sony X F5122

public_roma — Wed, 05 Jan 2022 20:50:27 GMT

Hi, my APN settings, or something else is not working for the Sony Xperia X F5122.
The compatibility checker seems to say it's compatible but I did not see the F5122 just the Xperia X. Can anyone confirm or deny? Or have any tips? I've tried adding the APN 5 different times and almost have it memorized by now.

Re: APN Not Working for Sony X F5122

will13am — Wed, 21 Oct 2020 16:27:18 GMT

@public_roma , this phone is compatible. Are you trying to edit an APN or adding? I believe you cannot edit an APN because the APN file is read only. You should be able to add an APN. Make sure to save before exiting.

Re: APN Not Working for Sony X F5122

public_roma — Wed, 21 Oct 2020 16:38:43 GMT

Good to know my phone is compatible. Yes created a few new APN profiles now and none of them seem to work. Including the one automatically made 😕

Re: APN Not Working for Sony X F5122

metropublic — Wed, 21 Oct 2020 17:00:55 GMT

@public_roma Can you post a screenshot of your APN settings just in case.

Re: APN Not Working for Sony X F5122

will13am — Wed, 21 Oct 2020 17:17:03 GMT

@public_roma wrote:
Good to know my phone is compatible. Yes created a few new APN profiles now and none of them seem to work. Including the one automatically made 😕

Are you able to save the APN that you manually created? If so, make sure it is selected as the default APN.

Looking at the information on your phone online, it does not appear that you are running android 8. Some versions of android 8 blocked APN addition/editing. Putting a Wind/Freedom SIM card into the phone temporarily to enable APN editing was found to be a good workaround for the issue.

Re: APN Not Working for Sony X F5122

public_roma — Wed, 21 Oct 2020 17:20:02 GMT

Of course. I'm also seeing PM on available networks but it's unable to connect.

Re: APN Not Working for Sony X F5122

gpixel — Wed, 21 Oct 2020 18:36:46 GMT

@public_roma reset the APN settings to default and leave it alone. then do a network reset.

*you can try factory resetting your phone. make sure to back up all your important files

Re: APN Not Working for Sony X F5122

public_roma — Wed, 21 Oct 2020 17:39:50 GMT

It let's me save and edit the ones I create, I don't think this is the issue as it lets me cycle between my choices easily. I set up PM mobile on one of our other cell phones last week as well and had no trouble with the default APN settings automatically created.

Re: APN Not Working for Sony X F5122

public_roma — Wed, 21 Oct 2020 18:01:07 GMT

I've reset the network settings and it's on the default APN but it's still not connecting. I see Public Mobile on my networks but it just won't connect.

Re: APN Not Working for Sony X F5122

public_roma — Wed, 21 Oct 2020 18:24:07 GMT

Could this be a bunk SIM card? Is that even possible? I feel like I'm so close I can see the network but no connection.

Re: APN Not Working for Sony X F5122

CFPartDeux — Wed, 21 Oct 2020 18:26:58 GMT

@public_roma It may not help, but at this point you should maybe edit the two entries for MVNO to be blank, and give that a try. That's what got it working on my old Samsung S3.

Re: APN Not Working for Sony X F5122

public_roma — Wed, 21 Oct 2020 18:56:42 GMT

I tried the MVNO as well.

Is there really no techs I can call about this and talk with in person? I've been at this for 3+ hours with absolutely nothing to show for it. It's a bit psychotic at this point.

Re: APN Not Working for Sony X F5122

Jb456 — Wed, 21 Oct 2020 19:09:11 GMT

@public_roma I looked at the screen shot you posted and they are wrong. MMSC and MMSC proxy. Also APN type was missing.

If you can add new APN settings. Try these.

Save and reboot.

If they don't work try these.

Everything has to be entered correctly one tiny error and data won't work. I'm not sure why no one commented on your screenshot saying your mmsc is in the wrong place as it should be a link and what you had should be in MMSC proxy.

Anyways let us know if they work.

Re: APN Not Working for Sony X F5122

gpixel — Wed, 21 Oct 2020 19:08:10 GMT

@public_roma this will be up to you to figure out... moderators will be limited to their own knowledge on how to get it to work. like I said start with a factory reset. try putting the sim in your working phone and then reinstall it into your sony

contact mods, but they will most likely not know how to deal with this issue. this is phone related, not account related.

Re: APN Not Working for Sony X F5122

Anonymous — Wed, 21 Oct 2020 19:21:46 GMT

@gpixel : to be fair, there is an alleged file that only the mods can send for problem APN'S.

@Jb456 : I'm equally surprised. But you've swooped in for the correction. All good. We can't all see everything all the time. Some of us have lives too. I only just saw this.

Quite sure your info will get the OP going.

Re: APN Not Working for Sony X F5122

public_roma — Wed, 21 Oct 2020 19:51:34 GMT

Re: APN Not Working for Sony X F5122

computergeek541 — Wed, 21 Oct 2020 19:52:32 GMT

@public_roma Sorry, but Public Mobile doesn't have any customer service phone number to call. That's a large part of the concept at Public Mobile Customer service will try their best to help but you'll need to submit an online ticket.

Re: APN Not Working for Sony X F5122

public_roma — Wed, 21 Oct 2020 23:01:56 GMT

So I'm still not getting it to work. One of the discrepancies I'm seeing in the APN information is that my phone does not have the MMSC proxy, only MMS proxy. Is there a big difference between the two? So it seems like this would work, however whenever I set the MVNO type to none it automatically deletes the APN profile. I've followed the latest set of APN rules but still no luck.

Re: APN Not Working for Sony X F5122

geopublic — Wed, 21 Oct 2020 23:06:21 GMT

@public_roma You can leave the MVNO value blank but the MVNO type must be set to GID.

Re: APN Not Working for Sony X F5122

Jb456 — Wed, 21 Oct 2020 23:07:30 GMT

@public_roma

I downloaded the screenshot you posted earlier of your phone. You do have it.

See below.

If your are following my white screenshot that is from my phone. Both mmsc and MMS proxy are both links.

If you follow the black ones it's different settings with alnumbers to enter