topic Re: Data notification in Get Support

Data notification

Jesss — Wed, 05 Jan 2022 20:50:20 GMT

Do you get a text or email

message when you are getting close to using your data limit for the month?

thanks 🙂

Re: Data notification

Gunner123 — Wed, 21 Oct 2020 13:39:15 GMT

@Jesss wrote:
Do you get a text or email
message when you are getting close to using your data limit for the month?

thanks 🙂

@Jesss the data warnings are automatic. There is no set up required. You will get SMS notifications when you hit the 75% and 90% usage levels. Customer cannot change these warning limits. It is all preprogrammed into the system.

Re: Data notification

Triguy — Wed, 21 Oct 2020 13:43:36 GMT

You can also track your data usage if you are using an Android phone with an app called Data Witness.

Re: Data notification

Anonymous — Wed, 21 Oct 2020 13:45:43 GMT

@Jesss wrote:
Do you get a text or email
message when you are getting close to using your data limit for the month?

thanks 🙂

You'll get a text at 75% and 95% and possibly somewhat recently even when you've reached 100%. I also understand it's for all data available, not just the plan data.

Re: Data notification

Jesss — Wed, 21 Oct 2020 13:56:46 GMT

@Gunner123
Thanks so much for your help:)

Re: Data notification

computergeek541 — Thu, 22 Oct 2020 00:47:25 GMT

@Jesss wrote:
Do you get a text or email
message when you are getting close to using your data limit for the month?

thanks 🙂

There are the text messages that have spoken of, but there will be no e-mail messages.

Re: Data notification

CS_Agent — Thu, 22 Oct 2020 00:57:17 GMT

Hi Jess,

I am following up on your case, and please let me know if everything is solved as you wished for!
Kindly note, that the system will close the case after 24 hours, if this message is left unanswered!
But do not forget - for any matter or concern you can reach us or the community, or our best chatbot Simon. We are here to help - 24/7! 🙂

AND

Thank you so much and I wish you an amazing day!
Kind regards,

Claudia_M

Re: Data notification

computergeek541 — Thu, 22 Oct 2020 01:25:15 GMT

@CS_Agent wrote:
Hi Jess,

I am following up on your case, and please let me know if everything is solved as you wished for!
Kindly note, that the system will close the case after 24 hours, if this message is left unanswered!
But do not forget - for any matter or concern you can reach us or the community, or our best chatbot Simon. We are here to help - 24/7! 🙂

AND

Thank you so much and I wish you an amazing day!
Kind regards,
Claudia_M

@Jesss A reminder that if you're discussing anything account specific or verifying that the account belongs to you, do NOT reply here and post any such information. Anything of that sort should be done privately by sending a private message to Moderator_Team. Messages here can be seen by anyone.

Re: Data notification

Korth — Thu, 22 Oct 2020 01:58:15 GMT

"Public Mobile here..." notifications sent to your phone at 75% and at 95% thresholds.

At 100% your data halts. All attempts to access data on your device are redirected by PM's servers to PM's "Why don't I have any more data? How do I get more data?" info page.

But the % notifications are only accurate with Plan data. If you have any Add-on data then they are often wrong and unreliable.

You can track data usage by installing a data usage app - most phones even have this software built-in these days. Such software can only measure device-side data consumption (not data network-side data transmission) so it's never entirely accurate, but it's still accurate enough for most purposes and will still let you guess how much data you have left.

You can always login Self-Serve to check how much data remains. (This itself uses data, lol, but you don't have to do it from your mobile device.)

Re: Data notification

Lawrence1 — Sat, 24 Oct 2020 23:00:26 GMT

I don't remember the email I entered looks like Lawrence 1 for some reason I use my normal email xxxxxxxxxxxxxxxxxxx can I re-enter my contact info

edited by computergeek541: removed e-mail address

Re: Data notification

computergeek541 — Sat, 24 Oct 2020 23:02:33 GMT

@Lawrence1 wrote:
I don't remember the email I entered looks like Lawrence 1 for some reason I use my normal email xxxxxxxxxxxxxxxxxxx can I re-enter my contact info

Please see the information provided earlier in the thread. Public Mobile does not send e-mail messages about data usage.

Re: Data notification

RosieR — Sat, 24 Oct 2020 23:38:08 GMT

@computergeek541 wrote:
@Lawrence1 wrote:
I don't remember the email I entered looks like Lawrence 1 for some reason I use my normal email xxxxxxxxxxxxxxxxxxx can I re-enter my contact info
Please see the information provided earlier in the thread. Public Mobile does not send e-mail messages about data usage.

Hi @Lawrence1 as already stated more than once above, no email messages about data.

Now, if you cannot remember the email address that is used as your username on your self-serve account, then only the moderators can help you. And as you already contacted the moderators, please continue your conversation with mods as per mods reply above. Do not post your reply to the mods in the forums, click on the envelope icon above and check your incoming mail and answer the moderator's message there. Good luck!

5 G

CatCanyon — Mon, 23 Nov 2020 16:42:06 GMT

Hi,

I checked my account and saw that I still have 5G of data. I'm wondering if the moderator can check my account and let me know if that is still included in my account? I wasn't sure how to read the notation in my my account. It looked like that is still part of my usage.

Thank you.

Re: 5 G

Triguy — Mon, 23 Nov 2020 16:45:15 GMT

If it appears under data and add-ons xxxx/5120 then it is still in your account.

Re: 5 G

CatCanyon — Tue, 24 Nov 2020 16:04:18 GMT

Thank you for your response. Yes that's the message I saw on my account. Good to know what it means.

Re: Data notification

andlock — Tue, 24 Nov 2020 22:06:59 GMT

Hi, I having more problems again, sorry. I am still not sure if this is the right way to communicate? I had forgot to active and new VISA so I am late on my account but have added $20.00. The VISA should work my. DL

Re: Data notification

computergeek541 — Wed, 25 Nov 2020 04:24:33 GMT

@andlock wrote:
Hi, I having more problems again, sorry. I am still not sure if this is the right way to communicate? I had forgot to active and new VISA so I am late on my account but have added $20.00. The VISA should work my. DL

If you have ran out of data, simply adding funds to the account does not re-enable it. To get data working again, you would need to purchase a data add-on.

Re: Data notification

Anonymous — Wed, 25 Nov 2020 04:30:25 GMT

@andlock wrote:
Hi, I having more problems again, sorry. I am still not sure if this is the right way to communicate? I had forgot to active and new VISA so I am late on my account but have added $20.00. The VISA should work my. DL

@andlock

So was your account suspended and you had no service?

What is your balance in Available Funds?

What is your plan?

What happens when you click the reactivate button upper right if you are suspended?

(funny how some posts slip through the cracks...nice pick up computergeek541)

Re: Data notification

Peteym — Wed, 25 Nov 2020 16:16:07 GMT

Hi,

I just paid my monthly fee and restarted my phone but it’s not picking up the subscription please activate

thank you

Re: Data notification

JK8 — Wed, 25 Nov 2020 16:19:30 GMT

@Peteym wrote:
Hi,

I just paid my monthly fee and restarted my phone but it’s not picking up the subscription please activate

thank you

Were you up for renewal? What does it say in self service for Account Status? Active?

- reset network settings

- try reboot phone

- take sim card out and put back in and reboot

- put on airplane mode for a few minutes, take off and reboot