topic Re: Port Protection in Get Support

Port Protection

narjispanjwani — Wed, 05 Jan 2022 20:50:11 GMT

Hello

I wanna get port protection on my number. Who can i contact for this?

Re: Port Protection

kb_mv — Wed, 09 Sep 2020 20:10:16 GMT

@narjispanjwani There is no one to contact to enable "port protection". PM did for a brief period require you to answer a text message to allow a port out but I believe that has fallen by the wayside at least temporarily. For now you will get a text warning that a request has been made to port out your number and to contact them if you did NOT initiate this. Not much protection at all! You can protect yourself by having a different email address than your username here and a solid password to prevent people from getting into your account.

Re: Port Protection

gblackma — Wed, 09 Sep 2020 20:32:07 GMT

@narjispanjwani this is PMs port protection

Port Fraud Protection

To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent.The SMS text will read as follows: Hey, it’s Public Mobile. We received a request to cancel your account and transfer your phone number to another carrier. If you requested the transfer, no action is required. If you did not make this request, please immediately open our chatbot via this link bit.ly/2GF1pHW and type in “unauthorized port”. This will put you in touch with our moderator team. Free msg.

Re: Port Protection

Luddite — Wed, 09 Sep 2020 20:36:15 GMT

@gblackma 90% sure that port protection plan is on hold for now, and we're back to the simply warning.

Re: Port Protection

Anonymous — Wed, 09 Sep 2020 20:40:10 GMT

@Luddite wrote:
@gblackma 90% sure that port protection plan is on hold for now, and we're back to the simply warning.

Who am I to correct the exultant Oracle from on high 🙂 but that IS the negative option port text. Pathetically useless as it is. It's very unfortunate they got rid of the final positive confirmation text.

Re: Port Protection

gpixel — Wed, 09 Sep 2020 20:43:22 GMT

I'm wondering if pm mods have the ability to add comments/notes on a customers file? I believe they can.

@narjispanjwani you could possibly contact customer support mods to see if they can add a note to your file. and ask them not to port your number unless you private message them

Re: Port Protection

gblackma — Wed, 09 Sep 2020 20:43:14 GMT

@Luddite I though this was the warning the one that required you to come here asap and contact the moderators to stop the port.

The pro one that was cancelled required you to type Yes to allow the port.

Re: Port Protection

Luddite — Wed, 09 Sep 2020 20:44:02 GMT

@Anonymous wrote:
@Luddite wrote:
@gblackma 90% sure that port protection plan is on hold for now, and we're back to the simply warning.
Who am I to correct the exultant Oracle from on high 🙂 but that IS the negative option port text. Pathetically useless as it is. It's very unfortunate they got rid of the final positive confirmation text.

'ta; now I'm 100% certain of the correct messaging from PM. 🙄

Re: Port Protection

geopublic — Wed, 09 Sep 2020 21:12:28 GMT

"Hey, it’s Public Mobile. We received a request to cancel your account and transfer your phone number to another carrier. If you requested the transfer, no action is required. If you did not make this request, please immediately open our chatbot via this link bit.ly/2GF1pHW and type in “unauthorized port”. This will put you in touch with our moderator team. Free msg."

So it's 3:30 am even if you wanted to respond you can't. Your number is gone and your accounts are cleaned out!! Totally useless!! Please bring back port protection!!

Re: Port Protection

computergeek541 — Wed, 09 Sep 2020 21:31:11 GMT

@gpixel wrote:
I'm wondering if pm mods have the ability to add comments/notes on a customers file? I believe they can.

@narjispanjwani you could possibly contact customer support mods to see if they can add a note to your file. and ask them not to port your number unless you private message them

This won't work. Porting is done automatically. Nobody will see the note when port out is approved by Public.

Re: Port Protection

gpixel — Wed, 09 Sep 2020 21:47:29 GMT

I see, thanks for clarifying. I guess we'll just have to wait for the telcos to fix their port protection solution

Re: Port Protection

RosieR — Wed, 09 Sep 2020 21:57:41 GMT

@gpixel wrote:
I see, thanks for clarifying. I guess we'll just have to wait for the telcos to fix their port protection solution

Hi @gpixel will port protection prevent sim jacking?

Re: Port Protection

cavemantoronto — Wed, 09 Sep 2020 22:05:45 GMT

@RosieR wrote:
@gpixel wrote:
I see, thanks for clarifying. I guess we'll just have to wait for the telcos to fix their port protection solution
Hi @gpixel will port protection prevent sim jacking?

No, it won't. Port protection prevents porting to another carrier. Swapping sim steals the service.

Re: Port Protection

gpixel — Wed, 09 Sep 2020 22:47:18 GMT

@RosieR unfortunately sim switching is unstoppable. if the fraudster can login to your account it's already too late.

it would be nice if PM would inform customers of data breaches. or if the Koodo data breach in February also involves pm and Telus accounts. which it seems like it does...

Re: Port Protection

RosieR — Wed, 09 Sep 2020 23:38:16 GMT

@cavemantoronto wrote:
@RosieR wrote:
@gpixel wrote:
I see, thanks for clarifying. I guess we'll just have to wait for the telcos to fix their port protection solution
Hi @gpixel will port protection prevent sim jacking?
No, it won't. Port protection prevents porting to another carrier. Swapping sim steals the service.

@cavemantoronto thank you for the reply. 😊

Re: Port Protection

RosieR — Wed, 09 Sep 2020 23:44:48 GMT

@gpixel wrote:
@RosieR unfortunately sim switching is unstoppable. if the fraudster can login to your account it's already too late.

it would be nice if PM would inform customers of data breaches. or if the Koodo data breach in February also involves pm and Telus accounts. which it seems like it does...

@gpixel thank you for your reply. Yes, it would definitely be nice if PM would inform their customer of data breaches. 😊

Re: Port Protection

gpixel — Thu, 10 Sep 2020 02:39:37 GMT

I think I may have a solution to the sim swap fraud scam. pm should add the pin code verification step before the swap is authorized.

Re: Port Protection

computergeek541 — Thu, 10 Sep 2020 02:43:35 GMT

@gpixel wrote:
I think I may have a solution to the sim swap fraud scam. pm should add the pin code verification step before the swap is authorized.

That's an interesting idea, but I don't see it working. To change sim cards on the Public Mobile account, the person would need access to the Public Mobile self serve account. Wihth the informaiton in there, that person would simply need to open a ticket to have the account PIN changed.

Re: Port Protection

Anonymous — Thu, 10 Sep 2020 02:46:43 GMT

@gpixel wrote:
I think I may have a solution to the sim swap fraud scam. pm should add the pin code verification step before the swap is authorized.

So someone has stolen your phone. You have used it since you activated here. They find your PIN in SIM messages. hmmm

And that you've presumably already given credentials by virtue of logging in.

Then finally...things get changed at a VERY slow speed around here. Good luck seeing that anytime soon.

Re: Port Protection

darlicious — Thu, 10 Sep 2020 03:00:04 GMT

@narjispanjwani

The best protection against fraudulent porting is to slightly change the spelling of your name or have completely different name on your account.....Marilyn Monroe or Harry Houdini and keep it completely secret.

The best protection against sim jacking your service is a strong password, a separate account specific email and keeping your personal information private.