topic Re: Cannot access Self Service in Get Support

Cannot access Self Service

ThomasA — Tue, 04 Jan 2022 18:31:05 GMT

Hello,

Signed up for three months yesterday (2/16/2016) and have not been able to access the Self Service site. I neglected to create a community account at that time, so I emailed a support request (#2831-3650).

When I go to the password reset option, the password reset window give me the error "Sorry, we're unable to verify your email address". I did receive a confirmation email, and currently my phone is reading my old Telus SIM card as "Unregistered" and the Public Mobile card as "Unregistered" so I'm assuming it's going through the porting process. Ultimately, wanting to get into the self service account to confirm.

Thanks,

Thomas

Re: Cannot access Self Service

rkreddyb4u — Fri, 17 Feb 2017 17:50:17 GMT

please prive message to Mod team @Shazia_K;

Re: Cannot access Self Service

rkreddyb4u — Fri, 17 Feb 2017 17:50:35 GMT

should be a quick one to fix

Re: Cannot access Self Service

TheOldVR — Fri, 17 Feb 2017 17:53:25 GMT

MODs will fix this quickly for you...

As others have mentioned, you may want to send a priviate message with your correct email address as you'll be asked for that right away...

@Shazia_K will hook you up in no time....

Re: Cannot access Self Service

ThomasA — Fri, 17 Feb 2017 17:56:41 GMT

Thank you! I've messaged her.

Re: Cannot access Self Service

Shazia_K — Fri, 17 Feb 2017 17:59:38 GMT

Hello @ThomasA,

I'm sorry to hear about this,

I will wait for your private message 🙂

Thanks,

Shazia

Re: Cannot access Self Service

trealika — Wed, 02 Jan 2019 15:11:28 GMT

how do you send a private message to someone who can help access your account?

I cannot access or create an account. the website says both my email and phone number are invalid. I cannot buy more credit because I don't have a credit card registered.

Re: Cannot access Self Service

J_2018 — Wed, 02 Jan 2019 15:32:49 GMT

When you're logged into your account, on the top right (below My Account) there's a mail icon. Click on that and it will let you PM.

Re: Cannot access Self Service

trealika — Wed, 02 Jan 2019 15:38:01 GMT

I cannot log into my account nor create a new one.

When I try the website says that my email and phone number are invalid.