topic Re: Second month free reward in Get Support

Second month free reward

fsmcwm16 — Wed, 05 Jan 2022 20:49:49 GMT

I believe I met all the criteria when I transferred back to Public mobile. I still haven't seen that credit yet. Friend referral and auto payment credit are both in. When will the second month free credit be in my account? Thanks.

Re: Second month free reward

Anonymous — Wed, 09 Sep 2020 13:30:25 GMT

@fsmcwm16 wrote:
I believe I met all the criteria when I transferred back to Public mobile. I still haven't seen that credit yet. Friend referral and auto payment credit are both in. When will the second month free credit be in my account? Thanks.

However you came to believe that you met the criteria is where it had said that you should see the credit within 30 days and usually before the first renewal.

Re: Second month free reward

Triguy — Wed, 09 Sep 2020 13:30:38 GMT

Eligible customers will be credited the 30-day rate plan amount within 30 business days. These credits will count towards your next plan renewal.

Re: Second month free reward

iliketotalk — Wed, 09 Sep 2020 13:30:59 GMT

@fsmcwm16 wrote:
I believe I met all the criteria when I transferred back to Public mobile. I still haven't seen that credit yet. Friend referral and auto payment credit are both in. When will the second month free credit be in my account? Thanks.

hi it will show up within 30 days of your activation

Re: Second month free reward

Anonymous — Wed, 09 Sep 2020 13:35:58 GMT

@Triguy wrote:
Eligible customers will be credited the 30-day rate plan amount within 30 business days. These credits will count towards your next plan renewal.

I had seen you say that twice now and was about to call you on it and made sure my calling you on it was right...and you're right! It does say 30 business days.

That's different. And dumb. It should have said just 30 days. 30 business days would take it well past the first renewal. So it would seem it's wrong but yes technically that's what it says.

Re: Second month free reward

Dunkman — Wed, 09 Sep 2020 13:38:31 GMT

@fsmcwm16

Here is the announcement thread on this specific promotion. It should arrive before your next renewal date. Up to 30 business days, but the promo also states that you will not need to pay for the 2nd month.

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-Get-your-second-month-FREE-when-you-activate-online/m-p/585308

Re: Second month free reward

Noboobstrina69 — Mon, 14 Dec 2020 10:25:32 GMT

I have not recieved my second month free how do I get credited

Re: Second month free reward

Jb456 — Mon, 14 Dec 2020 10:28:34 GMT

@Noboobstrina69

When did you sign up? There has been a few flash sales for 2nd 30 days free.

All flash sales have been.

"Credit applied within 30 days of activation".

So.

1 - Did you enter your email into the promotion link to qualify for the promotion?

2- has it been 30 days?

Let us know!

Re: Second month free reward

Noboobstrina69 — Mon, 14 Dec 2020 12:23:26 GMT

Can I pls get the second month reward

Re: Second month free reward

Triguy — Mon, 14 Dec 2020 12:46:27 GMT

Here is more info.

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-Get-your-second-month-FREE-when-you-activate-online/td-p/627327

Re: Second month free reward

Noboobstrina69 — Mon, 14 Dec 2020 19:01:09 GMT

Still haven't recieved my second month free reward

Re: Second month free reward

Noboobstrina69 — Tue, 15 Dec 2020 07:18:04 GMT

yes I used this email and we did it online and I didn't reload my plan because I just assumed that it would automatically be done on your end . I've not had my services for two days trying so hard to figure out how to contact you. Two days ago was the start of the second month.

Re: Second month free reward

JoyLuck — Tue, 15 Dec 2020 07:31:53 GMT

@Noboobstrina69 wrote:
yes I used this email and we did it online and I didn't reload my plan because I just assumed that it would automatically be done on your end . I've not had my services for two days trying so hard to figure out how to contact you. Two days ago was the start of the second month.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Second month free reward

danreyan — Tue, 15 Dec 2020 11:35:04 GMT

It will be given to you automatically. I'm on my second month now and I did not receive a bill. In the middle of my first month, I saw a $25 reward added to my account. That was it

Re: Second month free reward

rov — Mon, 21 Dec 2020 21:50:44 GMT

I activated my phone and sim today but it shows I will still be charged next month. Is there any way to speak to someone and check this?

Re: Second month free reward

JoyLuck — Mon, 21 Dec 2020 21:57:02 GMT

@rov wrote:
I activated my phone and sim today but it shows I will still be charged next month. Is there any way to speak to someone and check this?

You will see it in self service within 30 days from your activation date. If you do not see it within 30 days contact a moderator via the chat bubble in the lower right hand corner.

Re: Second month free reward

computergeek541 — Mon, 21 Dec 2020 22:13:31 GMT

@rov wrote:
I activated my phone and sim today but it shows I will still be charged next month. Is there any way to speak to someone and check this?

The amount due on the overview page only takes into account the current balance vs. the total plan price. It doesn't take into account promotions (unless you've already been credited) and also doesn't take into account rewards.

Re: Second month free reward

rov — Tue, 22 Dec 2020 21:51:30 GMT

I just got an email from them today to activate this free offer. But the store that I bought it from said they had already done that. This is really confusing. How will I know that I'm able to claim this promo?

Re: Second month free reward

cellphoneuser1 — Tue, 22 Dec 2020 21:54:12 GMT

@rov wrote:
I just got an email from them today to activate this free offer. But the store that I bought it from said they had already done that. This is really confusing. How will I know that I'm able to claim this promo?

If you used the same e-mail address that you submitted here, you've already claimed it. You'll get the credit in less than 30 days.

Re: Second month free reward

rov — Tue, 22 Dec 2020 22:06:07 GMT