topic Re: Network issues with iPhone SE in Get Support

Network issues with iPhone SE

denislegere — Wed, 05 Jan 2022 20:49:45 GMT

Cellular network fails to connect and disconnect unexpectedly. First time it disconnected, did a full reboot and reconnected fine. Second time it disconnected and won't reconnect.

Re: Network issues with iPhone SE

will13am — Tue, 20 Oct 2020 21:08:04 GMT

This sounds like a phone issue. Do you have another phone to try out the service on?

Re: Network issues with iPhone SE

Helpershelper — Tue, 20 Oct 2020 21:09:20 GMT

@denislegere

I can understand your frustration with this. Have you tried updating your iOS first. I would also like you to try turning on airplane mode for 10 seconds then back off. Also, try removing the SIM card then reinserting it.

Re: Network issues with iPhone SE

LurganIeUk — Tue, 20 Oct 2020 22:28:30 GMT

What generation of SE.?

Re: Network issues with iPhone SE

gpixel — Tue, 20 Oct 2020 23:14:04 GMT

@denislegere

try resetting your network settings
1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone
turn the phone off and remove the sim, maybe it's loose. then turn on your phone and reinstall it

Re: Network issues with iPhone SE

esjliv — Wed, 21 Oct 2020 01:42:29 GMT

Hello @denislegere ,

Do you still have calling and texting ability?

If not, check your SELF SERVE account to see if your the 4 digits listed there match the last four digits of your SIM in your phone?

You can find this under "Change Sim Card" on your Overview account:

I would let the Public Mobile Moderators know about what is happening if your SIM does not match.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot or link: https://publicmobile.ca.ada.support/chat/

(if after clicking this you get an option to: Ignore OR Go to PublicMobile.ca – HIT THE “Ignore” option)

2-Contact the Moderator_Team via private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Network issues with iPhone SE

RosieR — Wed, 21 Oct 2020 03:11:33 GMT

@denislegere wrote:
Cellular network fails to connect and disconnect unexpectedly. First time it disconnected, did a full reboot and reconnected fine. Second time it disconnected and won't reconnect.

Hi @denislegere it seems that iPhone SE has many issues. This link might be of some help to you Apple iPhone SE Network Problems: No Service, Searching, Cannot Connect To Cellular Network

Re: Network issues with iPhone SE

denislegere — Fri, 23 Oct 2020 00:20:22 GMT

I was finally able to make it work by resetting all network settings. Stay tuned if this happens again in a few months.

Re: Network issues with iPhone SE

LurganIeUk — Fri, 23 Oct 2020 00:58:28 GMT

@denislegere wrote:
I was finally able to make it work by resetting all network settings. Stay tuned if this happens again in a few months.

Do you have a brand new SE or the older one?

Re: Network issues with iPhone SE

denislegere — Fri, 23 Oct 2020 11:44:48 GMT

This is the first gen SE.

Re: Network issues with iPhone SE

LurganIeUk — Fri, 23 Oct 2020 16:02:01 GMT

Here are my first gen SE settings......no issues at all

Re: Network issues with iPhone SE

denislegere — Mon, 01 Feb 2021 15:38:02 GMT

I have the 2nd generation SE model MLXQ2VC/A. By now you probably realize that this has happened again. It's actually been a few months since I've lost network but never took the time to reach out.

I did try the sim card on another phone and connected without any issues. The SE is unlocked, I tried to reset network settings many times without success.

Any other ideas?