topic Re: problem activation new sim card in Get Support

problem activation new sim card

tondano — Wed, 05 Jan 2022 20:49:42 GMT

I just tried to activate my sim card but I lost the page, not I can not sign in. Has any one can help me?

Re: problem activation new sim card

JoyLuck — Tue, 20 Oct 2020 20:20:44 GMT

@tondano wrote:
I just tried to activate my sim card but I lost the page, not I can not sign in. Has any one can help me?

Was your cc charged? If it was put your sim in your phone and reboot to see if it works.

If not can you try to activate again? Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

Edit: You can always use live chat with a rep for activations:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: problem activation new sim card

Jb456 — Tue, 20 Oct 2020 20:19:29 GMT

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incognito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂

Re: problem activation new sim card

Helpershelper — Tue, 20 Oct 2020 20:49:05 GMT

@tondano

I can understand your frustration with this. I’ve included the activation link below. If you were interrupted during the application process, then a mod will have to look into it for you.

https://activate.publicmobile.ca/