topic Re: Phone cannot receiving incoming calls and texts in Get Support

Phone cannot receiving incoming calls and texts

Chinkimyin — Wed, 05 Jan 2022 20:49:25 GMT

I activated my phone with public mobile on last Thursday .. I was told to wait for 2 working business days for the transfer of my old phone number.. it has been 2 working days and I still cannot receive incoming calls or texts.. pls help with this matter..

Re: Phone cannot receiving incoming calls and texts

JoyLuck — Tue, 20 Oct 2020 13:54:44 GMT

@Chinkimyin wrote:
I activated my phone with public mobile on last Thursday .. I was told to wait for 2 working business days for the transfer of my old phone number.. it has been 2 working days and I still cannot receive incoming calls or texts.. pls help with this matter..

Here’s how to contact the Moderator Team (Public Mobile representative):
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Phone cannot receiving incoming calls and texts

RossN — Tue, 20 Oct 2020 13:58:59 GMT

@Chinkimyin wrote:
I activated my phone with public mobile on last Thursday .. I was told to wait for 2 working business days for the transfer of my old phone number.. it has been 2 working days and I still cannot receive incoming calls or texts.. pls help with this matter..

@Chinkimyin hello your port request may have failed/stuck to contact a moderator click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator mention port request check the envelope top right corner for a reply response time is 2 to 48 hours

Re: Phone cannot receiving incoming calls and texts

Triguy — Tue, 20 Oct 2020 13:58:54 GMT

Try rebooting your phone. If you still need assistance then submit a ticket to a moderator.

To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: Phone cannot receiving incoming calls and texts

cellphoneuser1 — Tue, 20 Oct 2020 18:01:35 GMT

@Chinkimyin wrote:
I activated my phone with public mobile on last Thursday .. I was told to wait for 2 working business days for the transfer of my old phone number.. it has been 2 working days and I still cannot receive incoming calls or texts.. pls help with this matter..

Who said 2 working days? If it's a wireless number, it shouldn't take 2 working days. Is it a landline/voip line?