topic Re: Response to coordinator questions in Get Support

Response to coordinator questions

Lab1 — Wed, 05 Jan 2022 20:49:15 GMT

I was asked to provide some info in order to verify my account and get help accessing it but I can’t. An overlay document covers up the page so I can’t send a reply.

Re: Response to coordinator questions

will13am — Tue, 20 Oct 2020 03:12:53 GMT

@Lab1 , I am not sure what you mean by this? Are you doing this on your phone or on a computer? I have never submitted a ticket on my phone before, but it works perfectly on a computer.

Re: Response to coordinator questions

Lab1 — Tue, 20 Oct 2020 03:14:37 GMT

Using an iPad.

Re: Response to coordinator questions

Jb456 — Tue, 20 Oct 2020 03:18:01 GMT

@Lab1 works on my phone but if you're having problems just reply to the moderators message in your inbox.

Or send them a private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Try in incognito mode if you're having trouble.

Let us know.

Re: Response to coordinator questions

computergeek541 — Tue, 20 Oct 2020 03:16:12 GMT

@Lab1 wrote:
I was asked to provide some info in order to verify my account and get help accessing it but I can’t. An overlay document covers up the page so I can’t send a reply.

Scroll down to close the Community website survey or refresh the website page.

Re: Response to coordinator questions

Jb456 — Tue, 20 Oct 2020 03:16:49 GMT

@Lab1 just read you're using an iPad. You are likely using Safari browser? That browser has posed problems for others in the past.

Can you download Google Chrome from the App store?

Re: Response to coordinator questions

darlicious — Tue, 20 Oct 2020 03:19:06 GMT

@Lab1

Clear your browser. Try using safari. Reboot your iPad if you haven't done that in awhile.

Re: Response to coordinator questions

JoyLuck — Tue, 20 Oct 2020 04:22:36 GMT

@Lab1 wrote:
I was asked to provide some info in order to verify my account and get help accessing it but I can’t. An overlay document covers up the page so I can’t send a reply.

Do you mean something like this. You need to click on the second line (subject) to open up the entire email.

Moderator Team

Re: Ticket #123. <=== Click second line to open

Hello! I'm Xxxx and I'm here to help, before that, I need you to authenticate and the full name as it's on the account.