topic Re: Port request in Get Support

Re: Bring over current number from Koodo

phungquocchuong — Wed, 05 Jan 2022 20:49:05 GMT

Hi all,

I have just activated mt simcard with Public Mobile. Now I want to bring my number from Koodo to Public Mobile. Can someone please help me ? Thank you.

Re: Bring over current number from Koodo

JoyLuck — Tue, 20 Oct 2020 01:13:26 GMT

@phungquocchuong wrote:
Hi all,
ou
I have just activated mt simcard with Public Mobile. Now I want to bring my number from Koodo to Public Mobile. Can someone please help me ? Thank you.

Choose ? in lower right hand corner and type in “port request” and follow the prompts.

Re: Port request

phungquocchuong — Tue, 20 Oct 2020 01:38:23 GMT

Thanks, do you mean the question mark ? and they suggested to contact moderator then submit the ticket, right ?

Re: Port request

computergeek541 — Tue, 20 Oct 2020 02:06:27 GMT

@phungquocchuong wrote:
Thanks, do you mean the question mark ? and they suggested to contact moderator then submit the ticket, right ?

Yes. Use the automated chat option. A direct link to that chat is https://publicmobile.ca.ada.support/chat

Re: Port request

phungquocchuong — Wed, 18 Nov 2020 02:45:20 GMT

Hello,

I have a question. After port in, I can make calls but I can not receive the call. The incoming calls were automatically forwarded to Voicemail. Do you know how I can fix it ?

Thanks,

Chương

Re: Port request

JK8 — Wed, 03 Feb 2021 23:15:33 GMT

@phungquocchuong wrote:
Hello,

I have a question. After port in, I can make calls but I can not receive the call. The incoming calls were automatically forwarded to Voicemail. Do you know how I can fix it ?

Thanks,
Chương

The process takes up to 3 hours. Did you receive the text?

Please call our Porting Team at ***t

Porting Your Number Into Public Mobile

If you are porting your number into Public Mobile, for additional security, your previous service provider may also send an SMS text to validate the transfer. Follow the instructions in the message within 90 minutes to approve the number transfer.If you have missed the 90 minute window to respond, we will send you an SMS with instructions on how to re-initiate the transfer by calling our Porting team.The SMS will read as follows:Public Mobile Msg: The request to move your phone number to Public Mobile has timed out. Don't worry, you can easily re-initiate the transfer. Please call our Porting Team at **** to authorize your number transfer