topic Re: User id disabled. in Get Support

Re: User id disabled.

rehabconsult — Wed, 05 Jan 2022 20:48:53 GMT

I need help in re activating my plan which was suspended. I need to make a payment but Im unable to login or create a new password. I dont want my plan to expire and dont want to lose this plan. Plan belongs to my dad and he is stuck overseas due to COVID 19.lan Please help me reactivate my plan so that I don't lose the number.

Re: User id disabled.

rehabconsult — Tue, 08 Sep 2020 22:10:22 GMT

Phone # is

User name :

edited by computergeek541: removed customer's information

Re: User id disabled.

RossN — Tue, 08 Sep 2020 14:30:38 GMT

@rehabconsult wrote:
I need help in re activating my plan which was suspended. I need to make a payment but Im unable to login or create a new password. I dont want my plan to expire and dont want to lose this plan. Plan belongs to my dad and he is stuck overseas due to COVID 19.lan Please help me reactivate my plan so that I don't lose the number.

@rehabconsult has the plan been suspended more than 90 days? if so you will need a new sim and email

Re: User id disabled.

rehabconsult — Tue, 08 Sep 2020 14:33:36 GMT

Not sure....Is it possible to check...May be...Does that mean I lost the number and all my credits?

Re: User id disabled.

RossN — Tue, 08 Sep 2020 14:38:39 GMT

@rehabconsult

@rehabconsult wrote:
Not sure....Is it possible to check...May be...Does that mean I lost the number and all my credits?

yes all is gone it is permanently closed if over 90 days sorry

Re: User id disabled.

Anonymous — Tue, 08 Sep 2020 14:39:06 GMT

@rehabconsult wrote:
Not sure....Is it possible to check...May be...Does that mean I lost the number and all my credits?

Do you have the SIM? Even the phone and SIM?

If so, what happens when you dial 611?

Re: User id disabled.

gpixel — Tue, 08 Sep 2020 15:39:12 GMT

@rehabconsult I called the number you posted and it's still not in service. keep your original sim and message customer support mods if they can reactivate it for you. or hold your number till you get a new sim.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response