topic Receipt of SIM card in Get Support

Receipt of SIM card

Emceeray — Wed, 05 Jan 2022 20:48:47 GMT

I have still not received my SIM card and it has been a month since payment (3-7 business days!!??). Please advise.

Re: Receipt of SIM card

kb_mv — Mon, 19 Oct 2020 19:46:46 GMT

@Emceeray wrote:
I have still not received my SIM card and it has been a month since payment (3-7 business days!!??). Please advise.

@Emceeray Contact a moderator via messaging here;

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: Receipt of SIM card

computergeek541 — Mon, 19 Oct 2020 20:12:43 GMT

@Emceeray wrote:
I have still not received my SIM card and it has been a month since payment (3-7 business days!!??). Please advise.

Public Mobile needs to update that. Currently, Public Mobile often sends SIM cards using a method (Canada Post lettermail) that can take much longer than 7 business days. While I do believe that your SIM card will arrive, I agree that a month is too long to ask you to wait.

Re: Receipt of SIM card

hairbag1 — Mon, 19 Oct 2020 20:24:45 GMT

@Emceeray...

if you happen to be out west, you can get the PM sim cards at London Drugs. When your sim does arrive in the mail you can gift it to a friend or family member (with your referral code) and you'll get a Friend Referral reward every time your plan renews.

Alternatively, you can get the sim cards at most Walmart stores too. Just don't let them activate your new account...do it yourself. See if any family member or friend has a PM account and use their referral code when you activate. You'll get $10 and they'll get the on-going Referral Reward.

Welcome aboard.