topic Re: Service suspended (Please Help) in Get Support

Service suspended (Please Help)

Mattredwingsfan — Wed, 05 Jan 2022 20:48:47 GMT

My phone was suspended, the payment came out of my credit card this morning and my rewards but my account says it's suspended,what should I do?

Re: Service suspended (Please Help)

iliketotalk — Tue, 08 Sep 2020 10:16:22 GMT

@Mattredwingsfan wrote:
My phone was suspended, the payment came out of my credit card this morning and my rewards but my account says it's suspended,what should I do?

@Mattredwingsfan hi is your phone working? if so disregard the message it's just the process that your account goes through each cycle

Re: Service suspended (Please Help)

esjliv — Tue, 08 Sep 2020 10:31:47 GMT

Hi @Mattredwingsfan ,

As @iliketotalk says if you have service ignore this message on your self serve account.

This will say this the day before your account renews (not sure why as it causes unnecessary panic).... when you check your account tomorrow it should be back to normal.

If these are the messages you are seeing, all normal the day before your account renews:

Re: Service suspended (Please Help)

Mattredwingsfan — Tue, 08 Sep 2020 10:40:20 GMT

Thanks everyone, admittedly I should have just taken a look in the forums but was panicked for a moment

Re: Service suspended (Please Help)

esjliv — Tue, 08 Sep 2020 10:53:24 GMT

@Mattredwingsfan - I was panicked the first time it happened to me as well. lol

Re: Service suspended (Please Help)

pankajjoshi — Tue, 08 Sep 2020 12:35:47 GMT

Allow 24 hrs.and see what happens.