topic Re: New activation says incorrect SIM in Get Support

New activation says incorrect SIM

arolt — Wed, 05 Jan 2022 20:48:46 GMT

I'm new to PM and I have a phone I'm bringing in. I ordered a SIM card online and now trying to activate it. I have NOT removed the SIM card from the package yet and have NOT put it in the phone. I went through activation of creating an account and when I try to complete it, the system tells me the SIM card number is incorrect. It's not. I've double-checked the number multiple times. I tried to submit a ticket through the chat bot ticket creation page and that now doesn't let me "verify" my account in order to submit the ticket, I'm guessing because it's not using my "community" credentials, but because it's looking for an actual PM account which isn't/can't be created yet? Talk about a frustrating experience. I'm about to eat this $5 SIM and shop somewhere else. It's also giving me a 2nd error to enter the referral code, which again is put in there given to me from a friend.

Re: New activation says incorrect SIM

kb_mv — Mon, 19 Oct 2020 19:19:55 GMT

@arolt Contact the moderators via direct messaging here;

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: New activation says incorrect SIM

Gunner123 — Mon, 19 Oct 2020 19:21:27 GMT

@arolt wrote:
I'm new to PM and I have a phone I'm bringing in. I ordered a SIM card online and now trying to activate it. I have NOT removed the SIM card from the package yet and have NOT put it in the phone. I went through activation of creating an account and when I try to complete it, the system tells me the SIM card number is incorrect. It's not. I've double-checked the number multiple times. I tried to submit a ticket through the chat bot ticket creation page and that now doesn't let me "verify" my account in order to submit the ticket, I'm guessing because it's not using my "community" credentials, but because it's looking for an actual PM account which isn't/can't be created yet? Talk about a frustrating experience. I'm about to eat this $5 SIM and shop somewhere else. It's also giving me a 2nd error to enter the referral code, which again is put in there given to me from a friend.

@arolthi try the live chat for activations here https://www.publicmobile.ca/en/on/plans

Re: New activation says incorrect SIM

geopublic — Mon, 19 Oct 2020 19:35:17 GMT

@arolt if you are getting the invalid sim card error them you need to wait for an hour from there current session lock too clear before attempting the activation again.

Re: New activation says incorrect SIM

arolt — Mon, 19 Oct 2020 19:47:40 GMT

Turns out, the ONLY thing the live operator suggested is to try to activate it on Chrome instead of Firefox. Being in IT, I hate that answer, but I obliged.... and it WORKED!
So, for anyone in the same boat, save yourself a lot of headache and anger and try it on Chrome first.