topic Re: Port Request in Get Support

Port Request

Amani2020 — Wed, 05 Jan 2022 20:48:21 GMT

I have been trying for two days now to port my old number to Public Mobile and failing. Frustrated. Time-consuming. Can I chat or speak to a live agent?

Re: Port Request

computergeek541 — Sun, 18 Oct 2020 23:00:17 GMT

@Amani2020 wrote:
I have been trying for two days now to port my old number to Public Mobile and failing. Frustrated. Time-consuming. Can I chat or speak to a live agent?

With the exception of help for activation, there are no live agents. If you've already opened your Public Mobile account, please proceed to https://publicmobile.ca.ada/chat

and then type "port request".

Re: Port Request

RosieR — Wed, 28 Oct 2020 21:22:37 GMT

@Amani2020 wrote:
I have been trying for two days now to port my old number to Public Mobile and failing. Frustrated. Time-consuming. Can I chat or speak to a live agent?

Hi @Amani2020 it can take up to 7 days if its a voip or landline and up to 3 hours to complete if from a cell provider. When porting you can make calls and send texts immediately. The last thing to complete is receive calls and texts. If it's been more than 3 hours and you ported from a cell provider. Then your port is probably stuck. You need to contact the moderators to fix it for you.

Two ways to contact the moderators:

Faster way – Click the chat bubble at the bottom right of the page, type “Port in troubleshooting” >> continue >> continue clicking until you get Submit a Ticket – Click me! You have to be logged in to your Community account for the link to work.
Slower way – Send a private message to the Moderators_Team here.

It may take up to 48 hrs (hopefully less) to receive a reply from the moderators. Check the envelope icon on top right for a number to pop up. I hope this helps. Cheers!

Re: Port Request

popping — Sun, 18 Oct 2020 23:12:22 GMT

@Amani2020

PM does not have call centre. Support is provider by creating a support ticket and moderator will get back to you from couple hours to 2 days.

To port your number to PM, your old account must be active. Provide the following info when your create your support ticket.

- old account number

- name on your old account

- the number to be ported to PM

BTW, moderator response was within 1 hour when I created my ticket around noon. There were 8 moderators online round noon. But there are 4 moderators online ATM.

Re: Port Request

Helpershelper — Sun, 18 Oct 2020 23:19:20 GMT

@Amani2020

The easiest way to port is to keep your current line active and visit an in-store location to have someone give you a SIM card and port your old number to PM.

https://www.publicmobile.ca/store-locator

If you’re having a problem with online activation give us some specifics so we can give some suggestions. PM doesn’t have any live agents, only mods.

Re: Port Request

esjliv — Sun, 18 Oct 2020 23:31:44 GMT

Hello @Amani2020 ,

Give your Community a try, while you are waited for help from a PM Moderator.

What seems to be the problem with you porting over?

Here are some help articles, if interested to review:

1.What you require to activate:

https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate:

https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port:

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4.Refer a friend:

https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward