topic Re: Bill in Get Support

Bill

Rajanche — Wed, 05 Jan 2022 20:48:03 GMT

How to get phone bill by public Mobile phone

Re: Bill

JoyLuck — Sun, 18 Oct 2020 05:05:28 GMT

@Rajanche wrote:
How to get phone bill by public Mobile phone

They do not send out bills. You can view your payment/transaction history in self service for the last 180 days. If you need more than that, you will have to contact a moderator.

Here’s how to contact the Moderator Team (Public Mobile representative):

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Bill

popping — Sun, 18 Oct 2020 05:27:59 GMT

@Rajanche wrote:
How to get phone bill by public Mobile phone

PM does not issue billing statement. But PM sends you a reminder text message 3 days before your renewal date.

If you mean by getting statement for tax purpose, you need to create a support ticket to ask moderator to generate your tax receipt.

Re: Bill

Helpershelper — Sun, 18 Oct 2020 12:46:41 GMT

@Rajanche

I can understand your frustration with this, one way Public Mobile saves us so much money on our bills is not having support by phone. You can only view your bill online in self serve.

Re: Bill

Triguy — Sun, 18 Oct 2020 12:51:09 GMT

Here is a previous thread about obtaining a copy of your invoice. https://productioncommunity.publicmobile.ca/t5/Discussions/Invoice-Request/m-p/174070#M52476

Re: Bill

darlicious — Sun, 18 Oct 2020 17:08:05 GMT

@Rajanche

Here is @AE_Collector 's thread on how to request an invoice. It is best to ask for it in 90 day, 180 day or 360 day time periods.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/m-p/484048