topic Re: Payment issues in Get Support

Payment issues

JANKI2811 — Wed, 05 Jan 2022 20:47:43 GMT

I paid for a sim card ,i received deducted email from my bank but transaction not successfully done .public mobile showing zip code not match

Re: Payment issues

esjliv — Sat, 05 Sep 2020 20:29:14 GMT

@JANKI2811 wrote:
I paid for a sim card ,i received deducted email from my bank but transaction not successfully done .public mobile showing zip code not match

Hi @JANKI2811 ,

Do you have services on your phone...calling and texting in and out?

Enter the postal code without any spaces.

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

https://publicmobile.ca.ada.support/chat/

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment issues

NDesai — Sat, 05 Sep 2020 20:30:47 GMT

@JANKI2811 Are you getting the error when you are trying to activate the sim or you already activated the sim you received? Or are you only trying to purchase a sim card?

Re: Payment issues

Triguy — Sat, 05 Sep 2020 20:30:05 GMT

Contact a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Payment issues

JANKI2811 — Sat, 05 Sep 2020 20:38:15 GMT

I was buying sim card.

Re: Payment issues

esjliv — Sat, 05 Sep 2020 23:07:14 GMT

Hi @JANKI2811 ,

Are you sure the rest or the address is correct. If the province defaults to something else that does not match your postal code. That would error out.

It is a Canadian Postal Code you are entering?

If you having problems with purchasing a SIM card on the PM website and you followed everything correct, send the moderators a private message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

$3.00 SIMs at this place:

https://canadiancellsupplies.com/products/public-sim-card?_pos=1&_sid=a2e1df5be&_ss=r

It took 10 days to receive mine.

Re: Payment issues

NDesai — Sat, 05 Sep 2020 20:48:43 GMT

@JANKI2811 wrote:
I was buying sim card.

Zip code is your postal code without any space. If that does not work, you can buy the sim card from Amazon. or retail stores like Super Store, Walmart or London Drugs.

Re: Payment issues

RosieR — Sat, 05 Sep 2020 21:46:18 GMT

@JANKI2811 wrote:
I paid for a sim card ,i received deducted email from my bank but transaction not successfully done .public mobile showing zip code not match

Hi @JANKI2811 so the bank transaction fell through. Not to worry, get your sim card from

Canadian Cell Supplies Public Mobile sim cards are on sale only $3.00 CAD. There you go, you even save money. Good luck!

Welcome to Public Mobile and the Community! Cheers!