topic Re: When SIM will ship in Get Support

When SIM will ship

userpublic — Wed, 05 Jan 2022 20:47:43 GMT

Hi I ordered a SIM on October 5 but the tracking page says it hasn't shipped yet. When will it ship?

Re: When SIM will ship

kb_mv — Sat, 17 Oct 2020 20:00:50 GMT

@userpublic wrote:
Hi I ordered a SIM on October 5 but the tracking page says it hasn't shipped yet. When will it ship?

@userpublic That does seem like a long time doesn't it? No one on this forum can really help with this as we just customers like you. I would contact a moderator and have them look into it. You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: When SIM will ship

computergeek541 — Sat, 17 Oct 2020 20:00:31 GMT

@userpublic wrote:
Hi I ordered a SIM on October 5 but the tracking page says it hasn't shipped yet. When will it ship?

I'm not sure which tracking page you mean, but when a SIM card ordered directly from this site is shipped, an e-mail is sent out to the customer. These days, SIM card shipments are largeley untrackable due to the widespread shipping of SIM cards by Canada Post lettermail (which isn't trackable).

Re: When SIM will ship

Triguy — Sat, 17 Oct 2020 20:01:33 GMT

It usually takes two to three weeks. There have been delays in shipping due to the pandemic.

Re: When SIM will ship

kb_mv — Sat, 17 Oct 2020 20:04:17 GMT

@userpublic If you are in southeast NB I can hook you up with one in person, socially distanced etc lol. Send me a PM if this the case.

Edited: I am not soliciting anything, no strings are attached lol.

Re: When SIM will ship

userpublic — Sat, 17 Oct 2020 20:04:49 GMT

I was sent this tracking page and it says

Your order is confirmed

We’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status.

Re: When SIM will ship

computergeek541 — Sat, 17 Oct 2020 20:06:28 GMT

@userpublic wrote:
I was sent this tracking page and it says
Your order is confirmed
We’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status.

From what I remember, that page never gets updated. Did you receive an e-mail message from Public Mobile information you of shipment?