topic Re: Autopay issue in Get Support

Autopay issue

benkrause — Wed, 05 Jan 2022 20:47:30 GMT

How do you set up autopay through BMO account?

Re: Autopay issue

Dunkman — Sat, 05 Sep 2020 15:39:09 GMT

You can't direct withdrawal from BMO bank account. You will need to register your Visa Debit card or another credit card via autopay.

Here is help article:

https://www.publicmobile.ca/en/on/get-help/articles/set-up-autopay

Re: Autopay issue

gblackma — Sat, 05 Sep 2020 15:40:46 GMT

@benkrause if your BMO a Visa or MasterCard debit card? Then its possible.

Re: Autopay issue

benkrause — Sat, 05 Sep 2020 15:43:28 GMT

I tried that but was unsuccessful. Is there some info I'm missing?

Re: Autopay issue

rony10 — Sat, 05 Sep 2020 15:46:50 GMT

I think there is.. I tried to reactive my account and I could not

Re: Autopay issue

Dunkman — Sat, 05 Sep 2020 15:53:03 GMT

@benkrause

@benkrause wrote:
I tried that but was unsuccessful. Is there some info I'm missing?

Payment system is finicky.

For address of visa debit/credit card, make sure that it exactly matches your billing address. If apartment number, keep that section blank. With postal code, you may need to leave a space in between the first three digits or try without space.

If still an issue, you will need to contact moderator to help:

To contact moderator via 2 methods:

New Ticketing system - faster

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Autopay issue

hairbag1 — Sat, 05 Sep 2020 15:55:27 GMT

@rony10 wrote:
I think there is.. I tried to reactive my account and I could not

So how long has your account been suspended ...if longer than 89 days you need to start over with a new sim and a new account with a different email address.

Re: Autopay issue

kb_mv — Sat, 05 Sep 2020 19:16:06 GMT

@benkrause Just make sure that you are not trying to add Public Mobile within your banking site/app as a payee. You have to add a credit card of some sort to your PM account for auto pay.