topic Re: Cancelling account in Get Support

Cancelling account

Sdavis_1 — Wed, 05 Jan 2022 20:47:18 GMT

Hi,

could a moderator please message me. I need to remove my bank account information from a public mobile account for a number that is no longer being used.

Re: Cancelling account

Jb456 — Fri, 16 Oct 2020 21:35:37 GMT

Log into that account and click payment.

Then bottom left remove my card

Re: Cancelling account

JoyLuck — Fri, 16 Oct 2020 21:58:15 GMT

@Sdavis_1 wrote:
Hi,

could a moderator please message me. I need to remove my bank account information from a public mobile account for a number that is no longer being used.

Can you log into self service to remove your cc? Can you dial 611 to stop auto pay?

If you are not on autopay your acct will be closed after 90 days from your renewal date. If you port your number out it will be closed automatically.

If you need assistance:

Here’s when and how to contact the Moderator Team (Public Mobile representative):

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Cancelling account

Sdavis_1 — Fri, 16 Oct 2020 21:37:52 GMT

I no longer have the password or access to getting a new password so I cannot log in. My phone number is listed as the alternative number on the account.

Re: Cancelling account

Jb456 — Fri, 16 Oct 2020 21:43:09 GMT

Contact mods to get access to your account.

But it would be better to private message them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancelling account

Sdavis_1 — Fri, 16 Oct 2020 21:44:30 GMT

I don’t have access to this account.
I don’t have the password and if I reset it I do not have access to the email associated with this account

Re: Cancelling account

JoyLuck — Fri, 16 Oct 2020 21:59:37 GMT

@Sdavis_1 wrote:
I don’t have access to this account.
I don’t have the password and if I reset it I do not have access to the email associated with this account

Use the link @Jb456 provided above. The moderators will assist you in getting your access back.

Re: Cancelling account

hairbag1 — Fri, 16 Oct 2020 22:14:06 GMT

@Sdavis_1 wrote:
I don’t have access to this account.
I don’t have the password and if I reset it I do not have access to the email associated with this account

Once the latest plan expires, you have 90 days to renew. With Autopay turned off and you don't renew, that account will permanently close down.

Without any account info, you could be anyone trying to close down someone else's account. If you can't provide any info, just let your plan expire itself after the 90 days.

Re: Cancelling account

kb_mv — Fri, 16 Oct 2020 21:58:43 GMT

@Sdavis_1 It sounds like this isn't your account but it is your credit card being used for payment. I say this because you say you don't have access to the email on the account. Am I correct or way out in left field?

Re: Cancelling account

Sdavis_1 — Fri, 16 Oct 2020 22:02:38 GMT

This is my 14 year old sons account that I set up. I used his email as I already have my own public mobile account and could not use one email for two different accounts.

my son ex changed the password to this account and I no longer have access to it but my credit card is linked to this account and my phone number is linked as the alternative number.

this account is no longer being used by my son so I need to cancel it

Re: Cancelling account

kb_mv — Fri, 16 Oct 2020 22:07:30 GMT

@Sdavis_1 wrote:
This is my 14 year old sons account that I set up. I used his email as I already have my own public mobile account and could not use one email for two different accounts.
my son ex changed the password to this account and I no longer have access to it but my credit card is linked to this account and my phone number is linked as the alternative number.
this account is no longer being used by my son so I need to cancel it

@Sdavis_1 Silly question but can you not ask him to follow through on the password reset to his email and then get in that way? Alternatively what about through dialing 611 from his phone and stopping autopay that way?

Hopefully the moderators will be able to help you out.

Re: Cancelling account

totalUser — Fri, 16 Oct 2020 22:06:15 GMT

@Sdavis_1

Contact moderators directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancelling account

JoyLuck — Fri, 16 Oct 2020 22:12:27 GMT

@Sdavis_1 wrote:
This is my 14 year old sons account that I set up. I used his email as I already have my own public mobile account and could not use one email for two different accounts.
my son ex changed the password to this account and I no longer have access to it but my credit card is linked to this account and my phone number is linked as the alternative number.
this account is no longer being used by my son so I need to cancel it

Do you have access to his phone to dial 611 to remove autopay?

If no phone access call 18554PUBLIC and try to remove autopay or get moderators to assist you.

Re: Cancelling account

Dunkman — Fri, 03 Sep 2021 14:08:23 GMT