topic Re: Stop/Cancel the service in Get Support

Stop/Cancel the service

Abdulg — Wed, 05 Jan 2022 20:47:14 GMT

I want to cancel the service thanks

Re: Stop/Cancel the service

JoyLuck — Fri, 16 Oct 2020 21:03:20 GMT

@Abdulg wrote:
I want to cancel the service thanks

If you are on autopay just call 611 to stop autopay or remove your cc in self service. If you do not renew your plan on your renewal date your account will be closed after 90 days.

Your account will also be closed automatically if you port your number out to another provider.

Re: Stop/Cancel the service

popping — Fri, 16 Oct 2020 21:05:01 GMT

@Abdulg wrote:
I want to cancel the service thanks

Choices to cancel service:
1. Quick and keeping your phone number
Remove autopay credit card info to stop autopay and port your number to another provider. Your account will be canceled right away.
2. Slow and not keeping your phone number.
Remove autopay credit card info to stop autopay. Your account will be suspended without payment at your next renewal date. 90 days after suspension, your account will be cancel. You have 90 days to change your mind by paying and reactivate your account.
3. Make money and not keeping your phone number
If you have a plan with high demand, you can let someone to take over your plan. Your phone number will go with the plan to the new owner.

Re: Stop/Cancel the service

Helpershelper — Fri, 16 Oct 2020 21:13:36 GMT

@Abdulg

Since PM is prepaid, you pay ahead of time. You can remove autopay information and use your plan until it finishes. I would recommend you keep your account because PM has the lowest price plans and you wont be charged if you don’t have an active credit card on file with autopay.

Re: Stop/Cancel the service

Abdulg — Tue, 20 Oct 2020 16:34:19 GMT

I lost my phone then how can i call 611 and i did not created the account The system did not accept the email which is on file I have the receipt which i got form the public mobile store from where i bought the SIM. On that receipt the email is written but the system did not accept that email. thanks

Re: Stop/Cancel the service

JoyLuck — Tue, 20 Oct 2020 16:36:11 GMT

@Abdulg wrote:
I lost my phone then how can i call 611 and i did not created the account The system did not accept the email which is on file I have the receipt which i got form the public mobile store from where i bought the SIM. On that receipt the email is written but the system did not accept that email. thanks

Call 1-855-4PUBLIC to access the PM system.

If you still need assistance contact a moderator:

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Stop/Cancel the service

Triguy — Tue, 20 Oct 2020 16:37:56 GMT

Call

l1 (855) 478-2542

Enter your number and follow the prompts to disable AutoPay.

Re: Stop/Cancel the service

cdeepaks — Tue, 20 Oct 2020 16:40:33 GMT

In the previous post, the chat link is incorrect. @Abdulg Please click on the dialog button (small white box) on the bottom right of the screen for chat.

Re: Stop/Cancel the service

cellphoneuser1 — Tue, 20 Oct 2020 17:41:34 GMT

@cdeepaks wrote:
In the previous post, the chat link is incorrect. @Abdulg Please click on the dialog button (small white box) on the bottom right of the screen for chat.

The chat link works for me.

Re: Stop/Cancel the service

cdeepaks — Tue, 20 Oct 2020 19:07:25 GMT

sorry it didn't work in my laptop. I tried in iPhone and it works 😊