topic Re: charged 2x in Get Support

charged 2x

MarilynWoo — Wed, 05 Jan 2022 20:47:12 GMT

Why was i charged $30.24 and $33.60 on October 8th 2020

Re: charged 2x

JoyLuck — Fri, 16 Oct 2020 20:50:08 GMT

@MarilynWoo wrote:
Why was i charged $30.24 and $33.60 on October 8th 2020

If you believe you were overcharged contact a moderator. Check your transaction history in self service first to see what the charges were. Are you paying for 2 accounts and did you include tax?

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: charged 2x

popping — Fri, 16 Oct 2020 21:00:15 GMT

@MarilynWoo wrote:
Why was i charged $30.24 and $33.60 on October 8th 2020

What is the amount of your account available fund?

If it is equal to the extra payment, PM had left the second payment in your account to be used during your next renewal date.

Please noted that the amount on your cc include the sale tax. The amount in your account will be cc amount - sale tax.

Re: charged 2x

Helpershelper — Fri, 16 Oct 2020 21:14:57 GMT

@MarilynWoo

I can understand your frustration with this. The difference between your plan and how much you’re billed would be applicable taxes. PM doesn’t overcharge you and actually gives you loyalty credits.