topic Re: Sim card locked need PUK code in Get Support

Sim card locked need PUK code

Aprilcramm-79 — Wed, 05 Jan 2022 20:47:10 GMT

My SIM card is locked I forgot my sim code now I need a PUK code where do I find it ?

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Aprilcramm-79 — Fri, 16 Oct 2020 20:23:05 GMT

I need number for the PUK

Re: Sim card locked need PUK code

JoyLuck — Fri, 16 Oct 2020 20:31:13 GMT

@Aprilcramm-79 wrote:
My SIM card is locked I forgot my sim code now I need a PUK code where do I find it ?

This is from another posting made by @Luddite

The following should help to delineate the various PIN messages that can occur:

"SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. As noted by @Triguy Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: Sim card locked need PUK code

Triguy — Fri, 16 Oct 2020 20:31:17 GMT

Here is an explanation by one of the Oracles, Luddite.

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable

Re: Sim card locked need PUK code

RosieR — Fri, 16 Oct 2020 20:54:02 GMT

@Aprilcramm-79 wrote:
My SIM card is locked I forgot my sim code now I need a PUK code where do I find it ?

Hi @Aprilcramm-79 what happened? Were you trying to change your Sim card Pin number? The PIN number of a SIM card is always 1234 unless you had manually changed it before... did you?

Anyway, only Public Mobile’s moderators can give you the PUK code. Contact the moderators as already suggested above by both @JoyLuck and @Triguy It may take up to 48 hrs (hopefully less) to hear back from the moderators. Check the envelope icon on the top right for a number to pop up. Best wishes!

Re: Sim card locked need PUK code

Ols — Fri, 16 Oct 2020 21:26:09 GMT

Contact moderator in private message for PUK code.