topic Data in Get Support

Data

Newfieassault — Wed, 05 Jan 2022 20:47:08 GMT

Lost the extra data that was given to me when I signed up.

Re: Data

will13am — Fri, 04 Sep 2020 19:54:53 GMT

@Newfieassault , check your usage history. It is quite possible that you have used it all up. If the usage history does not justify the data consumption, you can discuss the matter with the moderator team to resolve any potential discrepancies. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: Data

gblackma — Fri, 04 Sep 2020 19:55:13 GMT

@Newfieassault normally when bonus data disappears from the overview page, it was used up. Chexk the data usage on to your phone and the usage history in your self service account. If you still feel that a mistake was made, contact the moderators and ask them to look into it for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Data

geopublic — Fri, 04 Sep 2020 20:45:57 GMT

@Newfieassault wrote:
Lost the extra data that was given to me when I signed up.

@Newfieassault The only time free bonus data disappears from your account is when it has been used up. You can purchase more data as an add-on or upgrade to a plan with more data or renew your existing plan early.