topic Re: Promotions not available during renewal in Get Support

Promotions not available during renewal

mayank646 — Wed, 05 Jan 2022 20:46:54 GMT

Hi,

I have recently purchased public mobile I have some questions:

1. The promotions that are available on the website for example in qubec region 28$ for 2.5 GB of Data is showing on the website. But when I login on my self service portal and try to renew my plan it shows 30$ for 2GB.

2. If I register for auto pay will I be able to change the card associated in future ?

Thanks

Re: Promotions not available during renewal

gpixel — Fri, 04 Sep 2020 16:29:36 GMT

@mayank646

that promo is only for Quebec region
yes you can change your card in the future
login to your self serve and under the "payments" tab there is "manage my card" option

Re: Promotions not available during renewal

kselmak — Fri, 04 Sep 2020 16:32:52 GMT

@mayank646

The price is $30 and will always show $30. You get credit of $2. When you signup it will land on your account the next day

You can easily change it afterwards, I advise 'replace' instead of remove than add new one to ensure continuity

Re: Promotions not available during renewal

mayank646 — Fri, 04 Sep 2020 16:33:16 GMT

Yes I am from Qubec region but its not showing on my self service renewal window.

Re: Promotions not available during renewal

gpixel — Fri, 04 Sep 2020 16:40:15 GMT

@mayank646

To redeem this offer:

Step #1. When activating your SIM online or in-store, choose the $30 plan.

Step #2. $2 monthly discount will automatically be applied when you sign up for AutoPay.

Step #3. Bonus data will automatically appear on your account after activating.

This offer is subject to change without notice.

Taxes are extra. The account must have sufficient funds to cover the total cost each month.

1 - Plans with 3G data may reach download speeds of up to 3 Mbps, with the coverage and reliability of the LTE network. Speed and signal strength may vary with your device, configuration, Internet traffic, environmental conditions, applicable network management and other factors. For a description of Public Mobile’s network management practices, please see https://www.publicmobile.ca/pdfs/WirelessVideoExperience_Optimization.pdf
2 - Customers must subscribe to AutoPay to receive the 250MB data bonus.

when did you activate? you might have activated before this promo came into effect

Re: Promotions not available during renewal

mayank646 — Fri, 04 Sep 2020 16:35:40 GMT

So does that mean you get this promotion 1 time only when you activate and then you switch back to normal 30$ - 2GB Plan ?

Re: Promotions not available during renewal

gblackma — Fri, 04 Sep 2020 16:45:10 GMT

No @mayank646 once you activate with that plan you keep it until you choose to switch it or leave PM

Re: Promotions not available during renewal

mayank646 — Fri, 04 Sep 2020 16:46:32 GMT

@gpixel Yeah I activated last month. But is this only 1 time promotion as in you only get this for 1 month then back to regular plans ?

Re: Promotions not available during renewal

gpixel — Fri, 04 Sep 2020 17:28:33 GMT

@mayank646 no, the data amount keeps reoccurring (2.5gb) (2.25gb w/o auto-pay?)

if you would like more info, I think you should contact customer support mods to gain clarification

Re: Promotions not available during renewal

mayank646 — Fri, 04 Sep 2020 17:06:49 GMT

@gpixel Still a bit strange because on my self service portal its showing 2GB for 30$ there is no mention of extra data on auto pay.

I was under the impression that people will get the opportunity to choose the plan that is available for every customer as displayed on the website via their self service portal .

Re: Promotions not available during renewal

dabr — Fri, 04 Sep 2020 17:36:04 GMT

@mayank646 wrote:
@gpixel Still a bit strange because on my self service portal its showing 2GB for 30$ there is no mention of extra data on auto pay.

I was under the impression that people will get the opportunity to choose the plan that is available for every customer as displayed on the website via their self service portal .

@mayank646 It looks like the new promotional plans are only available for new activations, so since you activated a month ago that's the reason you're not able to see those plans in your account.

Depending on how long you've had you're number, you may want to consider activating on a new account to take advantage of the new promotional prices, but it's unfortunate those plans not available for every customer.