topic Re: Add ons in Get Support

Add ons

Robbicurr — Wed, 05 Jan 2022 20:46:39 GMT

Paid for 3 add ons on September 4. Did not receive although credit card billed.

Re: Add ons

JoyLuck — Fri, 16 Oct 2020 16:17:37 GMT

@Robbicurr wrote:
Paid for 3 add ons on September 4. Did not receive although credit card billed.

Purchasing an add on is a 2 step process. You added the funds to your account with the cc. In self service when you log in you should see the money in Available Funds. You now have to purchase the add on.

HDI on purchasing an add on:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Re: Add ons

hairbag1 — Fri, 16 Oct 2020 16:23:44 GMT

Which add-ons did you want to purchase ?

That was several weeks ago...are you sure you haven't used them up by now ?

Log into your account and look at Available Funds to see if the $$ are sitting there.

Re: Add ons

geopublic — Fri, 16 Oct 2020 17:01:35 GMT

@Robbicurr You need to repeat the process one more time to add the add-ons into your account otherwise the funds will just sit in your account and will be used for during your next plan renewal.

Re: Add ons

metropublic — Fri, 16 Oct 2020 17:09:58 GMT

@Robbicurr If your add-ons are properly added you should be able to see them on the first page of your selfserve screen or by calling 611 from your phone.

Re: Add ons

sanjub — Sun, 18 Oct 2020 05:09:53 GMT

You added the funds to your account with the credit card. Purchasing an add on is a 2 step process. You now have to purchase the add on.

Re: Add ons

computergeek541 — Sun, 18 Oct 2020 05:17:25 GMT

@sanjub wrote:
You added the funds to your account with the credit card. Purchasing an add on is a 2 step process. You now have to purchase the add on.

Please note that this question was answered well before your message post.

Re: Add ons

kb_mv — Sun, 18 Oct 2020 11:33:42 GMT

@computergeek541 wrote:
@sanjub wrote:
You added the funds to your account with the credit card. Purchasing an add on is a 2 step process. You now have to purchase the add on.
Please note that this question was answered well before your message post.

@computergeek541 and all they did was rearrange the sentences in the first reply by @JoyLuck word for word.