topic Missing Text Message in Get Support

Missing Text Message

jamesace2008 — Wed, 05 Jan 2022 20:46:19 GMT

My phone could not receive one-time verification code from CIBC (whether desktop login or App lgin). I have never had this problem with Fido. Just ported my number from FIDO to PM.

I restarted my phone twice. Still no luck.

Anybody knows why?

Re: Missing Text Message

Jb456 — Fri, 16 Oct 2020 00:34:00 GMT

If you just ported it may take 24 hours for these type (2FA) of texts to work. Maybe just wait and try tomorrow?

Re: Missing Text Message

geopublic — Fri, 16 Oct 2020 01:00:38 GMT

@jamesace2008 As a security measure many banks will not allow a verification code to be sent to a different network provider for 48 hours to protect against sim jacking. That is why criminals are using SIM swapping to circumvent this measure.

Re: Missing Text Message

Staliger — Fri, 16 Oct 2020 15:15:54 GMT

@jamesace2008 just wait for a few days and ty again. Also, what is your area code? If it is new, like 672 - not all companies support it yet, so calls/sms may be missing from them. Happened to me with TD. In the end, I changed my phone number to the one with an old area code. No issues after that.