topic Re: text is not working-xxxxxxxxxxxx in Get Support

text is not working-**********

mdimran — Wed, 05 Jan 2022 20:46:05 GMT

team

i am unable to receive and send text

Re: text is not working-

Dunkman — Thu, 15 Oct 2020 20:27:06 GMT

@mdimran

Does your talk and data work?

Is your account status active?

Regular texts (SMS) versus Picture texts (MMS)?

Maybe reboot your phone. Network reset.

Re: text is not working-xxxxxx

totalUser — Thu, 15 Oct 2020 20:58:09 GMT

Hi @mdimran

Pls to remove your personal info

What phone do you use?

For mms enable data, it won't count against your data

If on iphone select sms on your settings for texting instead of iMessages, otherwise it will try to use your data

If that doesn't help try using different messenger just to test it

Edit

andI repeated it

Re: text is not working-xxxxxxxxxxxx

kb_mv — Thu, 15 Oct 2020 20:28:16 GMT

@totalUser wrote:
Go @mdimran
Pls to remove your personal info

@totalUser ~~@Dunkman~~ Your replies both have the OP's phone number in them.

Re: text is not working-**********

Helpershelper — Thu, 15 Oct 2020 20:32:36 GMT

@mdimran

I can understand your frustration with this. If you’re on iPhone try enabling iMessage or if enabled, try disabling it. Go to Settings > Messages > iMessage. Check to see if you haven’t paid for your plan yet and add funds if needed:

https://selfserve.publicmobile.ca/Overview/

Additionally, you can try turning on airplane mode for 10 seconds then switch it back off. If it doesn’t work you can try turning off your phone for 10 seconds, then back on.

Re: text is not working-xxxxxxxxxxxx

totalUser — Thu, 15 Oct 2020 20:32:40 GMT

@kb_mv thanks for pointing out I realised when I hit post

Then i try to cancel the post and off course everything freezes, I'm lucky it didn't post multiple times for each cancel I pressed:)

Re: text is not working-**********

popping — Thu, 15 Oct 2020 21:16:05 GMT

@mdimran

Are you using an iPhone and trying to send/receive text from Android phone user or vise versa?

If yes, the iPhone user need to configure the iMessage settings as follows:

Under iPhone Messages settings:
iMessage = enabled

SMS/MMS
MMS Messaging = enabled
Group Messaging = enabled
All other Messages settings are disabled

How do you know what message type you are sending or receiving on iPhone?
Messages with green bubbles are normal SMS/MMS text messages.
Message with blue bubbles are sent via the iMessage