topic Re: Reactivate account in Get Support

Reactivate account

suhyun — Wed, 05 Jan 2022 20:46:04 GMT

Re: Reactivate account

Triguy — Thu, 03 Sep 2020 17:08:35 GMT

After 90 days your account would get deactivated. You would need to setup a new account with a different email address. You would also need a new sim.

Re: Reactivate account

Jb456 — Thu, 03 Sep 2020 17:03:36 GMT

No sorry. Sim is dead now. You'll need a new one, new email and sign up brand new again.

Don't forget to use a referral code for a $10 sign-up bonus.

Re: Reactivate account

gblackma — Thu, 03 Sep 2020 17:03:28 GMT

No @suhyun unless you have been paying for this account the last 4 months, dormant accounts are closed after 90 days. You then have to start over with a new SIM and activate a new account. Stay safe.

Here's 4 articles on activation and porting and the Refer a friend reward if you need them:
1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Re: Reactivate account

dabr — Thu, 03 Sep 2020 17:05:42 GMT

@suhyun wrote:
Hi, I tried to log in after 4 months and I couldn’t. it seems like my account has been closed. Can you reactivate my account?

@suhyun Sorry but you've lost both the account and phone number as after 90 days of suspension and non payment the account is deactivated.

You'll need a new SIM, different email and activate a new account. If your number was originally issued by Telus/Koodo or PM there's a small chance it may still be available. You would have to contact moderators to see if that is the case. Otherwise it has been returned to original provider who issued your number and you'll need to reactivate with a new number now.

Re: Reactivate account

kselmak — Thu, 03 Sep 2020 17:09:26 GMT

I'm so sorry but it can't be done, everything you had on the account including you number, balance, rewards it's all gone. They keep the account for 90 days before they purge it. If you are ever in similar situations you will have to reactivate before 90 days are up.

Here is a link to discounted sim card https://canadiancellsupplies.com/collections/sim-cards/products/public-sim-card

Looks like it's only $3 today.

Best luck

Re: Reactivate account

RosieR — Thu, 03 Sep 2020 19:52:37 GMT

@kselmak wrote:
I'm so sorry but it can't be done, everything you had on the account including you number, balance, rewards it's all gone. They keep the account for 90 days before they purge it. If you are ever in similar situations you will have to reactivate before 90 days are up.
Here is a link to discounted sim card https://canadiancellsupplies.com/collections/sim-cards/products/public-sim-card
Looks like it's only $3 today.
Best luck

@kselmak wow! PM sim cards for just $3. I might buy one for my daughter, and maybe another one for my son (but he is a know-it-all so maybe not lol). Thank you for the info @kselmak 😀

@suhyun why did you let your account lapse for that long? Were you not happy with Public Mobile? Just curious ... anyway, welcome back! 👋