topic Re: I can not log into self serve in Get Support

I can not log into self serve

guillaume01 — Wed, 05 Jan 2022 20:45:30 GMT

I try to log in to my self serve, I must have forgot the password. I try to reset it enter my email and it says I'm locked out and that I need to contact public mobile please send help

Re: I can not log into self serve

JoyLuck — Thu, 15 Oct 2020 04:42:45 GMT

@guillaume01 wrote:
I try to log in to my self serve, I must have forgot the password. I try to reset it enter my email and it says I'm locked out and that I need to contact public mobile please send help

Contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Cannot log in

Needhelp12 — Thu, 15 Oct 2020 12:23:41 GMT

I am locked out also, waited 12 hours! Then requested email, says it is dibbled, created community account, still won't let me log in to create ticket.

Please help

Re: Cannot log in

kb_mv — Thu, 15 Oct 2020 12:33:38 GMT

@Needhelp12 wrote:
I am locked out also, waited 12 hours! Then requested email, says it is dibbled, created community account, still won't let me log in to create ticket.

Please help

@Needhelp12 You will need to contact a moderator. You can contact them one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system. If you have already tried the ticketing unsuccessfully, go straight to the direct messaging link below;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: Cannot log in

Needhelp12 — Thu, 15 Oct 2020 12:37:02 GMT

thank you, had to send direct message as I cannot create a ticket as it won't let me login....

Re: I can not log into self serve

moghadasian — Sun, 25 Oct 2020 15:49:18 GMT

Your logging attempt failed

Re: I can not log into self serve says my email is invalid

Vernon77 — Sat, 23 Jan 2021 22:15:35 GMT

Re: I can not log into self serve says my email is invalid

kb_mv — Sat, 23 Jan 2021 22:19:10 GMT

@Vernon77 You have tagged an empty message onto a thread is that months old. You will get better service / help if you start a new thread asking what you need to. Or follow the advice given in this thread.

Re: I can not log into self serve says my email is invalid

Vernon77 — Sat, 23 Jan 2021 22:21:28 GMT

Sorry trying too log into my self serve account but it tells me my email is invalid

Re: I can not log into self serve says my email is invalid

kb_mv — Sat, 23 Jan 2021 22:24:00 GMT

@Vernon77 wrote:
Sorry trying too log into my self serve account but it tells me my email is invalid

@Vernon77 Follow the directions given in some of the answers to this thread.