topic Re: Activate in Get Support

Activate

Ab_ — Wed, 05 Jan 2022 20:45:28 GMT

I have been trying to activate my sim card since but I have been unable to do so. At the end of the form, I am supposed to accept the terms by clicking on the box which I did but I can not move to the next stage of activating my sim. What do you advise I do?

Re: Activate

computergeek541 — Thu, 15 Oct 2020 03:59:18 GMT

@Ab_ wrote:
I have been trying to activate my sim card since but I have been unable to do so. At the end of the form, I am supposed to accept the terms by clicking on the box which I did but I can not move to the next stage of activating my sim. What do you advise I do?

Is that on the first page of activate.publicmobile.ca? If it is, clear your browser's cache and then close it. Relaunch in ingognito mode. If that doesn't work, try a different web browser. if you went past the first page of the activation steps, you may have to wait 50 minutes before trying again.

Re: Activate

JoyLuck — Thu, 15 Oct 2020 04:01:21 GMT

@Ab_ wrote:
I have been trying to activate my sim card since but I have been unable to do so. At the end of the form, I am supposed to accept the terms by clicking on the box which I did but I can not move to the next stage of activating my sim. What do you advise I do?

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

If you continue to have problems with your activation you can try the live chat for activations tomorrow morning.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: Activate

Anonymous — Thu, 15 Oct 2020 04:03:41 GMT

@Ab_

And don't forget using a referral code to get a $10 credit in your account.

Re: Activate

Lemony_Snicket — Thu, 15 Oct 2020 04:38:54 GMT

@Ab_ , it's possible that the activation portal is slow. Have you waited long enough for the system to get past page 1? Did you enter the required information before proceeding?

Re: Activate

darlicious — Thu, 15 Oct 2020 05:09:54 GMT

@Ab_

For a successful activation and if......

You must wait out the 50 minute session lock then follow these instructions:

Clear your browser history and close all tabs.
Reboot your device.
Open one tab only in secret/incognito mode.
Firefox, chrome or safari work best.
Do not use back button
Enter your referral code about halfway down the first activation page
Do not use the apt/unit box in your credit card billing address details.
Add any suite # to your street address. ie 101-123 1st AVE W YOUR TOWN, PROV,
Do not add a space to the postal code. X0X0X0 not X0X 0X0.
USE ALL CAPS if necessary.