topic Re: Call forwarding codes not working in Get Support

Call forwarding codes not working

Amiss — Wed, 05 Jan 2022 20:45:27 GMT

I'm trying to set up Call Forwarding. I tried the Unconditional and Variable codes on this page: https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding, but I got an "Invalid USSD Code!" message.

I'm using a weird phone - is that the reason? (https://www.circuitmess.com/ringo/)

Re: Call forwarding codes not working

BeachNBeer — Wed, 02 Sep 2020 17:12:41 GMT

Instead of entering the codes have you tried to simply change them through your phone settings?

Re: Call forwarding codes not working

kb_mv — Wed, 02 Sep 2020 17:14:35 GMT

@Amiss Are you typing in the ' marks? I don't think you should. Try without them if you haven't already.

*21* ten-digit phone number # SEND

Pretty cool phone!

Re: Call forwarding codes not working

Amiss — Wed, 02 Sep 2020 17:14:48 GMT

No quotes, just the stars, numbers and pound signs.

Re: Call forwarding codes not working

kb_mv — Wed, 02 Sep 2020 17:19:21 GMT

@Amiss Can you run *#06# to see your IMEI? Just curious if it's all USSD codes you are having an issue with.

Re: Call forwarding codes not working

Amiss — Wed, 02 Sep 2020 17:23:21 GMT

That didn't work either! Same "Invalid USSD Code!" message.

Re: Call forwarding codes not working

Daps — Wed, 02 Sep 2020 17:27:11 GMT

@Amiss Please try restarting your phone.

Also are you able to make outgoing calls?

Re: Call forwarding codes not working

BeachNBeer — Wed, 02 Sep 2020 17:32:10 GMT

Just read abit about it. It's a diy phone that people can make so likely things aren't programmed as phones made by a company.

Does it run android? Or something else? Are there actual phone setting you can go into on the phone. Like time/date, mobile settings, etc or is this something that is done through a computer. You'd be looking for forwarding settings on the phone.

Most normal android phones the call forward settings are in the phone app.

Re: Call forwarding codes not working

geopublic — Wed, 02 Sep 2020 17:33:55 GMT

@Amiss wrote:
I'm trying to set up Call Forwarding. I tried the Unconditional and Variable codes on this page: https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding, but I got an "Invalid USSD Code!" message.

I'm using a weird phone - is that the reason? (https://www.circuitmess.com/ringo/)

@Amiss USSD characters are converted into machine readable format by an application called MMI parser. For USSD codes to work on a device the device needs to support a MMI parser. That phone runs it's own OS so you need to check if it supports UUSD codes. My guess is that it doesn't.

Re: Call forwarding codes not working

Amiss — Wed, 02 Sep 2020 17:40:44 GMT

@Daps wrote:
@Amiss Please try restarting your phone.

Also are you able to make outgoing calls?

Tried restarting.

I can make outgoing calls.

Re: Call forwarding codes not working

Amiss — Wed, 02 Sep 2020 17:43:30 GMT

@geopublic wrote:
@Amiss wrote:
I'm trying to set up Call Forwarding. I tried the Unconditional and Variable codes on this page: https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding, but I got an "Invalid USSD Code!" message.

I'm using a weird phone - is that the reason? (https://www.circuitmess.com/ringo/)
@Amiss USSD characters are converted into machine readable format by an application called MMI parser. For USSD codes to work on a device the device needs to support a MMI parser. That phone runs it's own OS so you need to check if it supports UUSD codes. My guess is that it doesn't.

I'll look into it, but I find it strange that it would recognize USSD codes enough to have a message that says it's sending USSD codes ("Sending USSD Code") or that USSD codes are invalid (Invalid USSD Code!), but not support them at all.

Re: Call forwarding codes not working

Amiss — Wed, 02 Sep 2020 17:45:02 GMT

@BeachNBeer wrote:

Does it run android? Or something else? Are there actual phone setting you can go into on the phone. Like time/date, mobile settings, etc or is this something that is done through a computer. You'd be looking for forwarding settings on the phone.

It's not Android and I couldn't find any settings.

Re: Call forwarding codes not working

geopublic — Wed, 02 Sep 2020 17:48:22 GMT

@Amiss wrote:
@geopublic wrote:
@Amiss wrote:
I'm trying to set up Call Forwarding. I tried the Unconditional and Variable codes on this page: https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding, but I got an "Invalid USSD Code!" message.

I'm using a weird phone - is that the reason? (https://www.circuitmess.com/ringo/)
@Amiss USSD characters are converted into machine readable format by an application called MMI parser. For USSD codes to work on a device the device needs to support a MMI parser. That phone runs it's own OS so you need to check if it supports UUSD codes. My guess is that it doesn't.

I'll look into it, but I find it strange that it would recognize USSD codes enough to have a message that says it's sending USSD codes ("Sending USSD Code") or that USSD codes are invalid (Invalid USSD Code!), but not support them at all.

@Amiss Invalid USSD or invalid MMI code means the device does not support it.

Re: Call forwarding codes not working

Daps — Wed, 02 Sep 2020 17:51:36 GMT

@Amiss You can always try some of tips offered here

https://www.quora.com/How-do-I-solve-connection-error-or-invalid-mmi-code-problem

https://www.gizbot.com/how-to/tips-tricks/5-ways-fix-connection-problem-or-invalid-mmi-code-error-with-ussd/articlecontent-pf65704-035723.html

Re: Call forwarding codes not working

Amiss — Wed, 02 Sep 2020 17:52:21 GMT

@geopublic Oh. I thought it meant "We support USSDs, just not this time." I guess I assumed that if there's an Invalid USSD, there's a valid USSD in the world somewhere?

But I assumed it was something weird about my phone. Thanks for the background.

Re: Call forwarding codes not working

Amiss — Wed, 02 Sep 2020 18:04:55 GMT

@Daps

I can't submit a comma and my phone's OS doesn't have any of those other settings.

I think I'll just have to stick the SIM card in another phone to set up the call forwarding.

Thanks for your help!

Re: Call forwarding codes not working

Daps — Wed, 02 Sep 2020 19:44:40 GMT

@Amiss wrote:
@Daps

I can't submit a comma and my phone's OS doesn't have any of those other settings.

I think I'll just have to stick the SIM card in another phone to set up the call forwarding.

Thanks for your help!

@Amiss Yes that should work. And once it's setup, you can use the sim card on any phone you want.

Just remember to use the other phone again (or a compatible one) when you want to change or disable the call forwarding.

Edited for clarity

Re: Call forwarding codes not working

Amiss — Wed, 02 Sep 2020 19:36:35 GMT

@Daps Do I need to activate/change/disable from the same phone? Or are you just saying that I won't be able to change/disable from my current phone?

Re: Call forwarding codes not working

computergeek541 — Wed, 02 Sep 2020 19:38:11 GMT

@Amiss wrote:
@Daps Do I need to activate/change/disable from the same phone? Or are you just saying that I won't be able to change/disable from my current phone?

Call forwarding is based on a command that is sent to the network. The setting is saved on the network end. Call forwarding setings can be adjusted from any compatible phone, assuming that the sim card for the phone number of the account is inserted.

Re: Call forwarding codes not working

kb_mv — Wed, 02 Sep 2020 19:38:33 GMT

@Amiss From what I read of the response from @Daps , once you have used the other phone to make the changes, your sim can be used in your own phone but if you want to make further changers or stop the forwarding, you will again need to use a different phone.