topic majority of apps don't connect using data in Get Support

majority of apps don't connect using data

gmgood — Wed, 05 Jan 2022 20:45:22 GMT

Asus Zenfone 3 - just joined PM yesterday.

Have setup APN's as directed and checked several times.

gmail, outlook, and a couple other apps work fine, however many others do not, including strava, weather network, accuweather, etc.

Mobile data ON; Data Saver OFF; Checked app permissions to allow for background data

Any thoughts?

Re: majority of apps don't connect using data

AE_Collector — Wed, 02 Sep 2020 15:34:14 GMT

Have you tried rebooting the phone since you finished the set up?

AE_Collector

Re: majority of apps don't connect using data

gblackma — Wed, 02 Sep 2020 15:35:36 GMT

@gmgood log into your self service account and check to see if you have data remaining. Stay safe.

Re: majority of apps don't connect using data

gmgood — Wed, 02 Sep 2020 15:37:43 GMT

5 GB limit and used 37 MB so far.

Re: majority of apps don't connect using data

AE_Collector — Wed, 02 Sep 2020 15:38:37 GMT

@gblackma

Good point as the account COULD be as little as 250Mb on the $15 account and even though the account is new, something could have chewed through the 250 Mb very easily.

<edit> but possibility quickly ruled out by @gmgood

AE_Collector

Re: majority of apps don't connect using data

gmgood — Wed, 02 Sep 2020 15:38:52 GMT

No. Account is $40, 5GB data.

Re: majority of apps don't connect using data

AE_Collector — Wed, 02 Sep 2020 15:39:36 GMT

Have you tried the full restart of phone?

Re: majority of apps don't connect using data

gmgood — Wed, 02 Sep 2020 15:42:25 GMT

Restarted phone several times, including once since reading this post.

Same result.

Re: majority of apps don't connect using data

gblackma — Wed, 02 Sep 2020 15:42:35 GMT

@gmgood developer options enabled on your phone? Maybe you limited the apps access there? Background process limit.

Re: majority of apps don't connect using data

will13am — Wed, 02 Sep 2020 15:43:51 GMT

@gmgood , this is indeed a odd behavior. If just one app can get mobile data, that confirms that mobile data has been set up properly. The only thing I can think of trying at the moment is to delete the cache, force close and restart those apps that are having issues with using mobile data.

Re: majority of apps don't connect using data

gmgood — Wed, 02 Sep 2020 15:58:46 GMT

Tried that on a couple - weather network and Canada weather.

Same result. Sigh...

Re: majority of apps don't connect using data

brettster99 — Wed, 02 Sep 2020 16:07:05 GMT

@gmgood

Is your phone up to date? How about the apps themselves?

If those are all good then I would get in contact with the moderators to see what is up

Re: majority of apps don't connect using data

Daps — Wed, 02 Sep 2020 16:32:15 GMT

@gmgood Good idea to double check that mobile data is working for gmail and outlook.

Have you also tried sending or receiving mms?

Re: majority of apps don't connect using data

gmgood — Wed, 02 Sep 2020 16:41:18 GMT

Just did that. Sent message back and forth between gmail and outlook with wifi turned off.

Can also search Google OK.

But no weather apps, strava, theScore, and others.

Re: majority of apps don't connect using data

gmgood — Wed, 02 Sep 2020 16:45:57 GMT

Oh, right. Yes I have received and sent text messages just fine (sms and mms).

Re: majority of apps don't connect using data

Daps — Wed, 02 Sep 2020 16:46:35 GMT

@gmgood wrote:
Just did that. Sent message back and forth between gmail and outlook with wifi turned off.
Can also search Google OK.
But no weather apps, strava, theScore, and others.

@gmgood Check the settings for these apps (weather, strava, theScore) specifically.

Is there any data restriction in place for them?

Re: majority of apps don't connect using data

AE_Collector — Wed, 02 Sep 2020 16:47:33 GMT

It isn’t just “Push” notifications that aren't happening to some Apps? That could maybe be a different setting again?

AE_Collector

Re: majority of apps don't connect using data

BeachNBeer — Wed, 02 Sep 2020 16:47:49 GMT

Have you tried uninstalling the app then a fresh install?

Re: majority of apps don't connect using data

gmgood — Wed, 02 Sep 2020 16:48:36 GMT

Have not tried uninstalling and reinstalling.

Re: majority of apps don't connect using data

gmgood — Wed, 02 Sep 2020 16:49:46 GMT

No, not just notifications. When starting up most apps, get a no internet connection error.