topic Re: Puk number in Get Support

Puk number

Jlro — Wed, 05 Jan 2022 20:45:19 GMT

My wife’s phone with public mobile , only had the choice “emergency calls only”... itried to figured out and ended up locking the SIM CArd, noe is asking me gor s 8-digit PUK... what can i do?

Re: Puk number

esjliv — Thu, 15 Oct 2020 00:45:47 GMT

@Jlro wrote:
My wife’s phone with public mobile , only had the choice “emergency calls only”... itried to figured out and ended up locking the SIM CArd, noe is asking me gor s 8-digit PUK... what can i do?

Does this happen when you put the SIM into a different phone?

If not, is the phone locked from the previous provider? Contact them to unlock it.

If still getting the message in other phone, maybe contact the moderators.

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot or link: https://publicmobile.ca.ada.support/chat/ (if after clicking this you get an option to: Ignore OR Go to PublicMobile.ca – HIT THE “Ignore” option)

2-Contact the Moderator_Team via private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Puk number

JoyLuck — Thu, 15 Oct 2020 00:48:10 GMT

@Jlro wrote:
My wife’s phone with public mobile , only had the choice “emergency calls only”... itried to figured out and ended up locking the SIM CArd, noe is asking me gor s 8-digit PUK... what can i do?

This is from another thread posted by @Luddite

The following should help to delineate the various PIN messages that can occur:

"SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. As noted by @Triguy Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: Puk number

RosieR — Thu, 15 Oct 2020 01:13:06 GMT

@Jlro wrote:
My wife’s phone with public mobile , only had the choice “emergency calls only”... itried to figured out and ended up locking the SIM CArd, noe is asking me gor s 8-digit PUK... what can i do?

Hi @Jlro it could have been that your wife's phone was on Emergency Mode. If that was the case, you could have restarted her phone by removing and reinserting the SIM, wait 5 minutes and restart it. Well, it seemed you kept on trying without waiting a few minutes and starting. So now you need the PUK number, which only a moderator can give you. If you had already submitted a ticket to contact a moderator as already suggested above, it may take up to 48 hours for a reply. Check the envelope icon on top right for a moderator reply. Best wishes!

Re: Puk number

Korth — Thu, 15 Oct 2020 10:16:49 GMT

@JoyLuck wrote:
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

The SIM is permanently deactivated after too many incorrect access attempts.

But the next question is whether the phone remains locked? Basically a brick which can't do anything other than make Emergency Calls. A SIM card costs ten bucks, a phone costs much more, any data stored on the locked phone could be irreplaceable.