topic Re: Rewards in Get Support

Rewards

Wahler — Wed, 05 Jan 2022 20:45:02 GMT

I have not received credit for two referrals or my loyalty as I was one year with public in may

Re: Rewards

Staliger — Wed, 02 Sep 2020 04:32:58 GMT

@Wahler Contact mods to clarify your situation.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Rewards

Korth — Wed, 02 Sep 2020 05:35:06 GMT

I know it goes against the grain around here. But I've always had much success playing private message tag with the PM Mods. Just submit all the information they need to reduce the number of back-and-forth dialogues.

Simple Simon autobot ain't for me. Tin can virty junk. But they say that getting a support ticket from Simon tends to get higher priority and faster response than flooding the Moderator_Team inbox.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: Rewards

111111 — Sat, 05 Sep 2020 05:24:19 GMT

Submit the ticket with Simon Then follow the instructions

Re: Rewards

pk2 — Sat, 05 Sep 2020 19:41:19 GMT

When did you refer those? It takes some time to apply to account. Normally In 48 hours your referral receive a $10 credit. After that confirmation, you can expect your rewards.

Re: Rewards

Triguy — Sat, 05 Sep 2020 19:55:07 GMT

Here is info about the Loyalty award.

On the first plan renewal date, after 12 months of tenure as a Public Mobile member, you will begin to earn a recurring Loyalty Reward for as long as you remain an active Public Mobile customer on that account. Regardless of what plan you are on, your tenure will continue to accumulate as long as your account remains active. If your account is in a suspended state for more than 60 days in a year, your Loyalty Reward will be delayed by the number of days your account was suspended.

There was recently a clean of referral awards. Did both of your referrals have active accounts? Do they appear in your self serve account ?

Re: Rewards

computergeek541 — Sat, 05 Sep 2020 21:54:23 GMT

@pk2 The $10 credit is actually usually in the new customer's who got referred before the next sunrise. I don't have the exact cut off time, but it's almost always there by 4am eastern time. The official information says up to 72 hours.

Also, in the case of the OP, the referrer doesn't receive $10, but referral reward should be instantaneous, although I have seen delays of a few minutes.