topic Re: Problem in online sim card order in Get Support

Problem in online sim card order

Jap1 — Wed, 05 Jan 2022 20:44:56 GMT

I ordered a sim card online and when I wanted to finalize my purchase I got an error saying that the security code is not correct. However, the money is withdrawn from my account. Just wondering what should I do?

Re: Problem in online sim card order

JoyLuck — Wed, 14 Oct 2020 20:22:45 GMT

@Jap1 wrote:
I wanted to ordere a sim card online and when I finalized my purchase I got an error saying that the security code is not correct. However, the money is withdrawn from my account. Just wondering what should I do?

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Go here: https://publicmobile.ca.ada.support/chat
Alternatively if SIMon is not working for you, send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Problem in online sim card order

Jb456 — Wed, 14 Oct 2020 20:24:37 GMT

Contact moderators to look into.

Or send them a private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

When you do receive the sim card be sure to activate with a referral code for a $10 signup bonus.