topic Re: Data Connection Problems in Get Support

Data Connection Problems

sdavis — Tue, 04 Jan 2022 18:30:27 GMT

My mobile has stopped working. What steps can I take to restore it?

Re: Data Connection Problems

Cyber — Thu, 14 May 2015 23:23:14 GMT

@sdavis,

Did you try to reboot your phone ?

Re: Data Connection Problems

sdavis — Thu, 14 May 2015 23:36:42 GMT

Yes several times

Re: Data Connection Problems

Cyber — Thu, 14 May 2015 23:58:07 GMT

Did you verify that your mobile data is activated and no limit is set ?

Your APN has to be correctly configured to access DATA (internet) and MMS.

Re: Data Connection Problems

sdavis — Fri, 15 May 2015 00:23:01 GMT

Yes I have enabled the Data and double checked the settings.

Re: Data Connection Problems

Cyber — Fri, 15 May 2015 00:27:08 GMT

@sdavis,

You may have to send an email to Public Mobile technical support.

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

- Choose "Technical Issues"

- Choose "Data not working"

- Choose "My phone is receiving a signal"

- Choose "I believe my account is paid and up to date"

- Choose "I have not tried a SIM card in another phone"

Then click on "Email Us" and fill up the form.

An agent from Public Mobile will try to answer you ASAP.

Re: Data Connection Problems

sdavis — Fri, 15 May 2015 00:48:37 GMT

Thanks

Re: Data Connection Problems

chukdefatey — Fri, 15 May 2015 05:51:10 GMT

@sdavis, I am almost certain its the APN settings on your phone

Re: Data Connection Problems

sdavis — Fri, 15 May 2015 12:56:33 GMT

Not sure why they would suddenly change, I used the setting specfied in the knowledge base.

Re: Data Connection Problems

DK — Fri, 15 May 2015 14:23:54 GMT

My wife had the same issue recently on an i6 and I thought the same thing. After I checked the settings had indeed changed. Maybe a carrier settings update that she didn't realize but once I changed it back data came back to life.

Cheers

Re: Data Connection Problems

hunnybunny — Fri, 15 May 2015 14:31:29 GMT

it happens sdavis........updates definately have changed my settings on me in the past or if you restored your phone it happens as well.

glad at least it was solved and you can use it again