topic Re: PUK in Get Support

PUK

hopeboom — Wed, 05 Jan 2022 20:44:51 GMT

I need the PUK for iPhone 11 to unlock my phone

Re: PUK

Luddite — Wed, 14 Oct 2020 19:02:59 GMT

@hopeboom That is unlikely, unless you are attempting to lock your SM.

Reboot your phone with the SIM installed and report the exact message.

Re: PUK

hopeboom — Wed, 14 Oct 2020 19:08:27 GMT

I made a few too many attempts to lock the sim and it ended up locking the phone

Re: PUK

gpixel — Wed, 14 Oct 2020 19:10:08 GMT

@hopeboom contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "PUK code"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: PUK

Luddite — Wed, 14 Oct 2020 19:25:48 GMT

@hopeboom "made a few too many attempts to lock the sim and it ended up locking the phone "

FYI: my understanding is that one must first enter 1,2,3,4 to ready a new SIM to accept a locking code. If you've already made 3 attempts then you need a PUK. 😩

Be aware that entering a PUK incorrectly 10 times renders the SIM useless.

If you have a spare SIM you could use it to replace the current SIM by logging into your account.

Re: PUK

computergeek541 — Thu, 15 Oct 2020 00:17:08 GMT

@Luddite wrote:
FYI: my understanding is that one must first enter 1,2,3,4 to ready a new SIM to accept a locking code. If you've already made 3 attempts then you need a PUK. 😩

Your understanding is correct. The SIM card PIN couldn't possibly have even changed without the default 1234 first being entered (at least by someone even if it's someone else).