topic Re: Phone will not connect to websites in Get Support

Phone will not connect to websites

Waverider — Wed, 05 Jan 2022 20:44:47 GMT

I am a new user and my phone will not connect to websites, works fine thru Wi-Fi.

phone is an ASUS Zenfone 3 max. (ZC520TL)

Error message is ERR_CONNECTION_REFUSED

phone package includes data, connected over a week ago and still no access to cellular data
Cellular data use settings are on

APN settings have been double checked

Network reset completed

Re: Phone will not connect to websites

JoyLuck — Wed, 14 Oct 2020 18:39:01 GMT

@Waverider wrote:
I am a new user and my phone will not connect to websites, works fine thru Wi-Fi.
phone is an ASUS Zenfone 3 max. (ZC520TL)
Error message is ERR_CONNECTION_R EFUSED
phone package includes data, connected over a week ago and still no access to cellular data
Cellular data use settings are on
APN settings have been double checked
Network reset completed

What plan are you on? Can you log into self service and make sure your data is listed on the Overview page under My Data & Add-Ons.

Re: Phone will not connect to websites

LurganIeUk — Wed, 14 Oct 2020 18:47:59 GMT

@Waverider wrote:
I am a new user and my phone will not connect to websites, works fine thru Wi-Fi.
phone is an ASUS Zenfone 3 max. (ZC520TL)
Error message is ERR_CONNECTION_REFUSED
phone package includes data, connected over a week ago and still no access to cellular data
Cellular data use settings are on
APN settings have been double checked
Network reset completed

By any chance do you have to allow what apps will run while using Data?

Re: Phone will not connect to websites

gpixel — Wed, 14 Oct 2020 18:50:37 GMT

@Waverider try one or the other.. don't change the APN and then do a network reset. if anything do the opposite, reset the network settings and test. then change the APN settings and test. if your phone is a dual sim, try using the other slot. configure the sim to handle calls/data etc.

Re: Phone will not connect to websites

LurganIeUk — Wed, 14 Oct 2020 18:50:28 GMT

Check here.

Re: Phone will not connect to websites

Waverider — Wed, 14 Oct 2020 18:58:50 GMT

Just checked all apps set to run using data.

Re: Phone will not connect to websites

Waverider — Wed, 14 Oct 2020 19:30:33 GMT

Just tried the 3 options and still no access to websites using cellular.

Re: Phone will not connect to websites

Jb456 — Wed, 14 Oct 2020 19:32:23 GMT

@Waverider please post a screen shot of your APN settings.

Also check your account do ensure you still have data left and it hasn't been all used.

Will wait for your screenshot. Thanks.

Re: Phone will not connect to websites

Waverider — Wed, 14 Oct 2020 19:34:37 GMT

Just checked and my plan is listed with 1Gb of data

Re: Phone will not connect to websites

Jb456 — Wed, 14 Oct 2020 19:38:50 GMT

@Waverider you have to log into your account and scroll down to "My Data and Add-ons"..

It would show for example 600/1000. Meaning you used 600 mb and have 400mb left.

if nothing shows in that section. It means you used up all your data.

Also please take a screenshot of all your APN settings and post them. Thanks.

Re: Phone will not connect to websites

Waverider — Wed, 14 Oct 2020 19:52:54 GMT

Data used is 67.19MB, remaining is 956.80MB

Re: Phone will not connect to websites

Jb456 — Wed, 14 Oct 2020 19:54:13 GMT

@Waverider screenshot of your APN settings??

Re: Phone will not connect to websites

Waverider — Wed, 14 Oct 2020 20:00:51 GMT

Re: Phone will not connect to websites

Jb456 — Wed, 14 Oct 2020 20:07:32 GMT

@Waverider your apn settings are not correct. Some fields are missing. Like APN type.

Try these. Save then reboot phone.

If they don't work try below that I took from my phone.

Re: Phone will not connect to websites

Waverider — Wed, 14 Oct 2020 20:38:22 GMT

Tried both APN settings and still no luck in accessing websites using data.

Re: Phone will not connect to websites

Jb456 — Wed, 14 Oct 2020 20:43:18 GMT

@Waverider that is strange are you sure they are typed in correctly. One little setting off will make it not work.

Can you add a new APN instead of editing the apn?

This one below has a different port than your screen shot. It's 8799 and the MMS proxy is a link instead of an IP address.

If you add a new APN with these exact settings it should work.

Re: Phone will not connect to websites

Waverider — Wed, 14 Oct 2020 21:11:30 GMT

Added new APN, double checked the settings, rebooted and still no luck.

Re: Phone will not connect to websites

JoyLuck — Wed, 14 Oct 2020 21:16:25 GMT

@Waverider wrote:

Your header says that your phone will not connect to websites. Are your apps working with data like Netflix etc.

Have you tried using another browser to connect to websites?

Re: Phone will not connect to websites

Jb456 — Wed, 14 Oct 2020 21:17:10 GMT

@Waverider contact moderators. They may be able to send you an SMS with a link that installs the APN settings. (They have done it in the past)

or private message them at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The other thing since you just signed up there might be something in Public Mobiles back end causing this since you corrected the APN settings.

Hopefully they can resolve the issue for you.

Re: Phone will not connect to websites

Anonymous — Wed, 14 Oct 2020 21:17:14 GMT

@Waverider

Ok. Please re-screen cap and post what you have now.