topic Re: Paying with a Payment Voucher in Get Support

Paying with a Payment Voucher

olibegarden — Wed, 05 Jan 2022 20:44:44 GMT

I bought a payment voucher from shoppers, and the PIN is not working and says the voucher needs to be verified each time I submit it. Shoppers does not allow refunds for these and I have bought this payment voucher on August 13.

Re: Paying with a Payment Voucher

kb_mv — Tue, 01 Sep 2020 21:22:36 GMT

@olibegarden I would take a picture of it and send it to the Moderators with an explanation of what transpired. They can add it to your account. Contact them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or open a ticket by clicking the Question mark, bottom right.

Re: Paying with a Payment Voucher

gpixel — Tue, 01 Sep 2020 21:30:16 GMT

Re: Paying with a Payment Voucher

brettster99 — Tue, 01 Sep 2020 21:46:50 GMT

Are you putting in the correct #? @olibegarden

A lot of people mistakenly put in a number that is the wrong one

Re: Paying with a Payment Voucher

olibegarden — Tue, 01 Sep 2020 21:55:41 GMT

i believe so, i am putting the PIN number listed in the receipt and i have done so multiple times.

but i have just logged in and it now says that i have a balance on my account, although i don’t know if that’s due to you guys, but thanks either way!

Re: Paying with a Payment Voucher

popping — Tue, 01 Sep 2020 22:52:12 GMT

@olibegarden

Shoppers Drug Mart does not activate PM topup voucher right away. Usually the voucher sold by Shoppers will be active after 1 or 2 days. Since you purchased this voucher on Aug 13, it is activated by now.

Next time, try Shell gas station. A member on this forum said Shell activate PM voucher right away. You can use the voucher around 30 minutes after purchase.

Re: Paying with a Payment Voucher

RosieR — Tue, 01 Sep 2020 23:02:42 GMT

@olibegarden wrote:
i believe so, i am putting the PIN number listed in the receipt and i have done so multiple times.

but i have just logged in and it now says that i have a balance on my account, although i don’t know if that’s due to you guys, but thanks either way!

@olibegarden nice to hear that your problem is solved, which is certainly due to the Community help which is almost instantaneous. Shout out to the very helpful PM Community! 🍻🍻 🍻

Re: Paying with a Payment Voucher

good2go — Fri, 15 Jan 2021 04:32:56 GMT

I can verify that a Voucher bought at Shoppers took over 24 hrs on a weekday before my PIN# would validate. This seems to be true. FYI.

Good to know for next time. If you are waiting until night before renewal, perhaps plan ahead by a few days if Shoppers is your go to purchase spot.

Good luck out there everyone. Be safe.