topic Re: No service since this afternoon. in Get Support

No service since this afternoon.

Tenken93 — Wed, 05 Jan 2022 20:44:41 GMT

Been on public mobile for about 6 months now, no issues. Today randomly my phone lost service since about 2-3 PM. Currently 5 PM. I tried rebooting the phone, still no signal. Help!

Re: No service since this afternoon.

Staliger — Tue, 01 Sep 2020 21:16:11 GMT

@Tenken93 did you login your self-service? What is the status there? Active or... ?

Re: No service since this afternoon.

kb_mv — Tue, 01 Sep 2020 21:17:26 GMT

@Tenken93 Did you try airplane mode on and then back off? Maybe a network reset would work for you. Not knowing your phone, if in doubt on how to do it, Google is your friend.

Re: No service since this afternoon.

Tenken93 — Tue, 01 Sep 2020 21:18:59 GMT

Status is active!

Re: No service since this afternoon.

Tenken93 — Tue, 01 Sep 2020 21:19:27 GMT

yes tried airplane mode, still no signal

Re: No service since this afternoon.

kb_mv — Tue, 01 Sep 2020 21:20:16 GMT

@Tenken93 Try a network reset.

Re: No service since this afternoon.

gpixel — Tue, 01 Sep 2020 21:26:00 GMT

@Tenken93 check here if there is a cellphone outage in your area.

https://istheservicedowncanada.com/status/telus

Re: No service since this afternoon.

kb_mv — Tue, 01 Sep 2020 21:26:46 GMT

@gpixel wrote:
@Tenken93 check here if there is a cellphone outage in your area.

https://istheservicedowncanada.com/status/telus

@gpixel I never considered that! LOL

Re: No service since this afternoon.

darlicious — Tue, 01 Sep 2020 21:37:37 GMT

@Tenken93

Check and see if the last 4 digits of your sim card match the ones in your account. If they don't immeadiately change the password and then put your phone on lost/stolen. Then change your email password and phone your bank and credit cards to put them on hold and explain you've been simjacked. Then contact the moderators.

Re: No service since this afternoon.

Tenken93 — Tue, 01 Sep 2020 22:05:22 GMT

The last 4 digits do not match! How can I contact the moderator?

Thank you all for your help up until now.

Re: No service since this afternoon.

gpixel — Tue, 01 Sep 2020 22:10:54 GMT

@Tenken93

click on the question mark chat bubble to the bottom right of your screen
type "security or identity fraud issue"
(use the chat bubble options, then click "submit a ticket, click me" option)

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: No service since this afternoon.

Tenken93 — Tue, 01 Sep 2020 22:22:00 GMT

thank you!

Re: No service since this afternoon.

SomeFriend — Tue, 01 Sep 2020 23:05:49 GMT

Did you get any text message from Public Mobile about that they received a request to cancel your account and port your number by any chance? Can you try calling your cell phone number from another phone to see if it at least goes to your Public Mobile voicemail?

It’s also possible, while unlikely, your phone number is a victim of an unauthorized port.

Re: No service since this afternoon.

KaidenRogers — Tue, 01 Sep 2020 23:27:12 GMT

That's not good. Not only do you need to change your Public Mobile password, but it would be wise to do a security checkup on all your other accounts too. Especially if they use 2 Factor Authentication(2FA)(Where an sms code is sent to your phone).

I'd also recommend you check HaveIBeenPwned.com to see if you're a victim of a data breach.

Lastly, I'd also recommend that you use a password manager. I personally use and recommend Bitwarden as it's open source. But there are also many others.

Hope everything works out for you.

Take care!

Re: No service since this afternoon.

darlicious — Sat, 12 Sep 2020 18:08:39 GMT

@Tenken93

I'm sorry this has happened and is getting more common. I tried to list the most important things to take care of first.....to secure the account and cut the service to the fraudster and then save your finances.....getting your phone number back is not as vital as saving your accounts and credit cards first. I f you haven't already Check and change passwords on any accounts associated to your email such as PayPal, Amazon, social media etc....and put a fraud alert on your file with Transunion and Equifax.

Re: No service since this afternoon.

Luddite — Fri, 11 Sep 2020 18:58:15 GMT

@SomeFriend wrote:
Did you get any text message from Public Mobile about that they received a request to cancel your account and port your number by any chance? Can you try calling your cell phone number from another phone to see if it at least goes to your Public Mobile voicemail?

It’s also possible, while unlikely, your phone number is a victim of an unauthorized port.

@SomeFriend No messages are sent by PM when a SIM is changed. No port out occurred as the account was available to check status.

Re: No service since this afternoon.

darlicious — Sat, 12 Sep 2020 18:12:20 GMT

@Tenken93

Well I'm sorry that I was correct. Hopefully the damage and the stress were more minor than major.

Re: No service since this afternoon.

geopublic — Sat, 12 Sep 2020 18:35:22 GMT

The number of sim swapping being reported lately is very concerning. I have a hard time believing it's weak passwords something else must be going on. Credential stuffing or an internal breach. I hope I'm wrong but this is not good.🤔😬

Re: No service since this afternoon.

Anonymous — Sat, 12 Sep 2020 18:38:36 GMT

@geopublic wrote:
The number of sim swapping being reported lately is very concerning. I have a hard time believing it's weak passwords something else must be going on. Credential stuffing or an internal breach. I hope I'm wrong but this is not good.🤔😬

When I think of it once or twice a day I look to see that I'm still connected on my accounts. Concerning is a word. Wasn't there a Koodo breach a while ago? Maybe it included Public Mobile seeing as how they "share the same back end" and you can't use the same email address.

Re: No service since this afternoon.

geopublic — Sat, 12 Sep 2020 19:32:29 GMT

+1. If that is the case then no one is safe. Time to stock on some spare cards just in case.