topic Re: Reactivate a suspended line in Get Support

Reactivate a suspended line

steven__1 — Wed, 05 Jan 2022 20:44:37 GMT

I have 2 lines for my parents which I stop auto pay method because they left the country for at least 6 months. Now I want to reactivate both the lines but I can't seem to log on...is it because both of my account have been deactivated?

Any solution to it?

Re: Reactivate a suspended line

Anonymous — Tue, 01 Sep 2020 20:12:44 GMT

@steven__1 wrote:
I have 2 lines for my parents which I stop auto pay method because they left the country for at least 6 months. Now I want to reactivate both the lines but I can't seem to log on...is it because both of my account have been deactivated?
Any solution to it?

No.

New SIM, new account, new phone number, new unique email address.

Re: Reactivate a suspended line

geopublic — Tue, 01 Sep 2020 20:16:40 GMT

@steven__1 Longer than 90 days accounts get deleted and you need to sign them up as new customers with new sims and numbers.

Re: Reactivate a suspended line

popping — Tue, 01 Sep 2020 20:17:38 GMT

@steven__1

Their account will be suspended with on payment. 90 days after suspension, their accounts were canceled and their phone were gone.

You need to get 2 new PM SIM card and create 2 new accounts with 2 new email addresses. They need to get a new phone number too.

Re: Reactivate a suspended line

gblackma — Tue, 01 Sep 2020 20:18:34 GMT

@steven__1 they have been permanently closed.

Here's 4 articles on activation and porting and the Refer a friend reward if you need them:
1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward