topic phone number in Get Support

phone number

Gord62 — Wed, 05 Jan 2022 20:44:32 GMT

I was suppose to retain my phone number from my previous provider but was assigned a new number instead, how do we fix that?

Re: phone number

Jb456 — Wed, 14 Oct 2020 15:14:03 GMT

@Gord62

Old account needs to be active and in good standing with other provider to port your number to Public Mobile.

To get your number over open the chat bot

Type "port request" and follow the steps.

Also if you used a referral code when signing up for a $10 bonus the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂

Re: phone number

benfatto — Wed, 14 Oct 2020 15:38:21 GMT

@Gord62 While you wait for the moderators to transfer your phone number, try both the PM and old SIM. You should have service on both.
Your old SIM/account will close when the transfer is complete.

Re: phone number

LurganIeUk — Wed, 14 Oct 2020 16:12:54 GMT

@benfatto wrote:
@Gord62 While you wait for the moderators to transfer your phone number, try both the PM and old SIM. You should have service on both.
Your old SIM/account will close when the transfer is complete.

Keep in mind Telus prepaid WILL keep you account open for a couple of weeks after porting out your number.